Sailaja Ramisetty

I'm a dedicated and passionate professional consultant with a Master degree in Information Systems. My work experience involves customer service, Handling Mails & calls, provide end-user support and enterprise mobility. I am known for my strong commitment, responsibility, and ability to work with strict deadlines and with a passion for learning new technologies and working. I am seeking an opportunity to further develop my career as a support desk within the IT industry and apply my skills and abilities of problem-solving, technical and non-technical issues at work and add value to the projects, clients and organisation. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

• Ms Office 365 Administration, 2021
• HTML & ASP.Net, SQL

• Trip Show Case, Don Bosco University, Guntur, India, 2013, Trip Show case is a traveling web site that is to be provides the members with travel plans and holiday trip information online. It provides the online real time info about facilities and plans available. Worked as a team member., Create a team spirit and work in a group effectively, Help team to put information together and problem-solving., Work on different tools to develop the report effectively
• Human Resource management System Application, India, 2015, This Project is an Internet based project to maintain details about different employees working for the organization like Regular, Contract, Shifts, Leaves they applied. Every Detail about the Employee will be maintained by this application., Understanding requirements and gathering, Used ASP.Net for development of the application, Worked with stored procedures., Involved in Development and implementation of application using SQL server 2008.

Hobbies: Always keen to learn learning new concepts, walking in parks with some good Music, Spending time with family&friends

References upon request.