SAILI MALVE
East Melbourne,Australia
Summary
Dynamic and results-driven Medical Device Sales and Service professional with over 7 years of experience in driving sales, building client relationships, logistics coordination and providing technical support for high-quality medical equipment. Proven track record in growing territory sales, providing exceptional customer service, and offering technical expertise to healthcare providers. Excellent communicator, adept at educating stakeholders on product benefits, features, and clinical applications. Passionate about providing patient care through innovative healthcare solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Services and Field Operations Representative
Siemens Healthineers
03.2024 - Current
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Maintained accurate records of operations activity, enabling data-driven decisionmaking.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
- Handled customer needs and issues by working with representatives and customers directly.
- Coordinated with multiple departments to ensure smooth project execution from start to finish.
Technical Sales Engineer
Vaisala
01.2023 - 01.2024
- Spearhead sales efforts for Vaisala Industrial Instrument division within the assigned territory, consistently exceeding quarterly sales targets by 30% in Q2 and Q3.
- Develop and nurture relationships with key decision-makers, OEMs, distributors including scientists,engineers, hospital administrators resulting in increased customer retention and account management.
- Secured high-value contracts by effectively negotiating pricing and contract terms with clients.
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
- Track and analyze sales data with compass sales plan, generating reports and forecasts to ensure accurate performance tracking and goal alignment.
Service Coordinator
Siemens Healthineers
10.2022 - 01.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Technical Service Sales Specialist
Peak Scientific Instruments
06.2021 - 08.2022
- Exceeded sales targets by consistently meeting and surpassing monthly quotas by 60%
- Implemented CRM (Salesforce) tools to track client interactions, optimizing follow-up procedures for better results.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about gas generators service plans and benefits to aid in selecting best options for each individuals' needs
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Collaborating with the 3PP and distributors for the service sales.
- Provided detailed presentations to explain the benefits of the servicing of the gas generators
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Customer Service Representative (Part Time)
Amazing Tiles and Stones Pty Ltd.
04.2020 - 06.2021
- Customer Service
- Assisting customers in choosing tiles
- Estimation of architectural drawings
- Calling customers for debt collection and recovery
- CRM management (Xero)
- Stocks and inventory management
Sales Consultant
Track My Ride Pty Ltd.
12.2019 - 03.2020
- Advised clients on appropriate GPS tracker selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Product Specialist
Amkette Analytics Ltd
10.2017 - 06.2019
- Led sales and product development team for a German medical devices company ‘Binder Gmbh’ to market products that measurably and efficiently improve sales and top-line growth.
- Assisted with demonstrations for Binder product line to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Interfacing with customers to receive valuable product feedback. Driving strategy and vision for product line by translating research, customer insights, and data discovery into innovative solutions for customers.
- Actively collaborating with engineering, service, and Sales teams to deploy products.
- Marketing to increase projected individual target by over Rs1.5crore.
- Conducting product trainings to the sales and marketing team and in-house sales presentations for the product line
Masters' Industrial Trainee
Hi-Tech Biosciences Pvt Ltd
07.2016 - 07.2017
- Worked on an industrial project 'Nitrilase Whole Cell Immobilization' with carrageenan as the entrapment matrix
- Checked the stability and activity of the nitrilase at various temperature
- Checked the melting and gelling properties of carrageenan
- Gelling test was carried out to find out the type of carrageenan suitable
- Conducted sulfate test to check the presence of sulfate in available carrageenan stock
- Preparation of whole cell carrageenan beads and checked the activity of nitrilase for the same
- Learnt about medical packaging and inventory management
- Boosted sales and succeeded to get a one-time single order of deep freezers
Education
Master of Business Administration -
Charles Sturt University
01.2019
Mtech - Biotechnology & Bioinformatics
Institute of Bioinformatics and Biotechnology
01.2017
MSc. - Biotechnology & Bioinformatics
Institute of Bioinformatics and Biotechnology
01.2016
Higher Secondary School -
UNIVERSITY OF MUMBAI
01.2011
Skills
- Project Management
- Solution selling, B2B and B2C sales
- Sales closing and cold calling
- Account management
- Product demonstration
- CRM (SAP, Salesforce,Zoho, Xero, Sugar)
- Process management
- Cross-functional communication
- MS outlook proficiency
- Lab instruments technical expert
- Biotechnology laboratory projects
- Python & C
- Pipeline management
- Field consulting
Accomplishments
- One time purchase order surpassing yearly sales target of Rs1.5 crore.
- Supervised team of 5 sales representatives as a Product Specialist for Binder PAN India
- Worked single handed for Australia Newzealand (Oceania) territory to increase sales for Vaisala Instruments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Global Victoria Intellect Market Researcher
Indian Academy of Science Fellow
Worked on a project entitled "Expression, Purification and Crystallization of Trx-SepF Protein" under the supervision of Professor Vinay Kumar at Bhabha Atomic Research Centre, Mumbai
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Gujarati
Elementary
Timeline
Services and Field Operations Representative
Siemens Healthineers
03.2024 - Current
Technical Sales Engineer
Vaisala
01.2023 - 01.2024
Service Coordinator
Siemens Healthineers
10.2022 - 01.2023
Technical Service Sales Specialist
Peak Scientific Instruments
06.2021 - 08.2022
Customer Service Representative (Part Time)
Amazing Tiles and Stones Pty Ltd.
04.2020 - 06.2021
Sales Consultant
Track My Ride Pty Ltd.
12.2019 - 03.2020
Product Specialist
Amkette Analytics Ltd
10.2017 - 06.2019
Masters' Industrial Trainee
Hi-Tech Biosciences Pvt Ltd
07.2016 - 07.2017
Mtech - Biotechnology & Bioinformatics
Institute of Bioinformatics and Biotechnology
MSc. - Biotechnology & Bioinformatics
Institute of Bioinformatics and Biotechnology
Higher Secondary School -
UNIVERSITY OF MUMBAI
Master of Business Administration -
Charles Sturt University
Similar Profiles
John SmithJohn Smith
Sr. Clinical Implementation Consultant at Siemens Healthineers, Varian DivisionSr. Clinical Implementation Consultant at Siemens Healthineers, Varian Division
Senthilkumar GSenthilkumar G
Software Developer at Siemens HealthineersSoftware Developer at Siemens Healthineers
Kong LorKong Lor
Quality Assurance Inspector at Siemens HealthineersQuality Assurance Inspector at Siemens Healthineers
Alexander GonzalezAlexander Gonzalez
Operator at Siemens HealthineersOperator at Siemens Healthineers
MACLAREN SMITHMACLAREN SMITH
MEDIA ADVISOR at RAY WHITE GROUPMEDIA ADVISOR at RAY WHITE GROUP