Saima Bhatti
South Granville
Summary
Dynamic and results-driven professional with extensive experience at Westside Petroleum, excelling in customer service and cash handling. Proven ability to enhance operational efficiency and maintain safety standards. Skilled in packaging techniques and fostering teamwork, consistently achieving high customer satisfaction through effective communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Produce Packer
IGA Supermarket
05.2025 - 09.2025
- Packaged produce efficiently, ensuring product quality and freshness for customer satisfaction.
- Collaborated with team members to optimize packing processes and reduce waste.
- Conducted regular inspections of packed items to ensure compliance with safety regulations.
- Maintained cleanliness and orderliness of packing area to promote a safe working environment.
Fuel Station Attendant
Provision Management Pty
05.2020 - 04.2025
- Counted cash in register at start and end of each shift,accounting for errors and solving discrepancies.
- Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
- Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
- Contributed to increased sales by effectively promoting in-store merchandise and special offers to customers.
- Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
- Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
- Completed daily shift reports accurately detailing sales transactions, inventory changes, equipment issues, or notable events that occurred on site.
Fuel Station Attendant
Westside Petroleum
09.2018 - 04.2020
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
Fuel Station Manager
Westside Petroleum
11.2016 - 08.2018
- Supervised daily operations, ensuring compliance with safety and environmental regulations.
- Managed fuel inventory, optimizing stock levels to prevent shortages and reduce waste.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented promotional strategies, enhancing sales performance and customer engagement.
- Fostered a positive work environment, promoting teamwork and high employee morale among staff.
- Increased customer satisfaction by implementing new fueling procedures and improving station cleanliness.
- Developed and enforced policies to maintain a clean, safe, and welcoming environment for customers and employees alike.
- Monitored financial transactions for accuracy, preventing potential losses due to error or theft.
Fuel Station Attendant
Westside Petroleum Fast and Easy
10.2015 - 08.2016
- Operated fuel dispensing equipment efficiently, ensuring compliance with safety regulations.
- Monitored fuel inventory levels, conducting regular checks to prevent shortages.
- Assisted customers with inquiries about products and services, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale systems, maintaining a balanced cash register.
- Maintained cleanliness and organization of fuel station facilities to promote a safe environment.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
Commercial Cleaner
Self Employed Services
08.2013 - 09.2015
- Operated cleaning equipment to maintain cleanliness in commercial spaces.
- Followed safety protocols to ensure a secure working environment.
- Assisted with waste disposal and recycling efforts to promote sustainability.
- Maintained inventory of cleaning supplies for efficient operations.
- Collaborated with team members to complete cleaning tasks promptly.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
Education
Master of Science - Psychology
University of Punjab
Lahore Pakistan06-2001
Skills
- Packaging techniques
- Workplace safety
- Efficient packing
- Food safety regulations
- Cash handling expertise
- POS system operation
- Basic math
- Customer service
- Teamwork and collaboration
- Punctual and reliable
- Operating cash register
- Stocking shelves
- Heavy lifting
- Cash register balancing
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Produce Packer
IGA Supermarket
05.2025 - 09.2025
Fuel Station Attendant
Provision Management Pty
05.2020 - 04.2025
Fuel Station Attendant
Westside Petroleum
09.2018 - 04.2020
Fuel Station Manager
Westside Petroleum
11.2016 - 08.2018
Fuel Station Attendant
Westside Petroleum Fast and Easy
10.2015 - 08.2016
Commercial Cleaner
Self Employed Services
08.2013 - 09.2015
Master of Science - Psychology
University of Punjab