Saima Iftikhar
Berala
Summary
Excellent phone and in -person communication skills.
Time management and multitasking abilities.
Empathy ,warmth and understanding .
Very comfortable working with a variety of people.
Overview
3
3
years of professional experience
Work History
Receptionist
Your Dentistry PTY LTD
01.2024 - Current
1. Scheduling appointments and managing patient flow.
2. Handling patient inquiries,concerns,and complaints.
3.Verifying patient information, insurance coverage and payment details.
4. Coordinating with dentists, hygienists and other staff members.
Receptionist
Maroubra Dental
09.2023 - 11.2023
Practice Manager
Albion Street Dental
03.2022 - 08.2023
Practice Manager
Airport Dental Clinic
03.2022 - 08.2023
- Responding to daily customer queries.
- Arrange and lead weekly team meeting to assess performance of the team.
- Monthly quality assurance of queries responded to customer to assess correct response rate.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Education
MBBS - Doctorate
Juangxi University
Masters Of Public Health - Public Health Education
Western Sydney University
03.2022
Master of Social Work -
Excelsia University College
Macquarie Park, NSW11-2025
MME Certificate - Emergency Management
YOUR DENTISTRY PTY LTD
North Sydney03-2025
Skills
- Time Management
- Multitasking
- Professional customer service skills
- Flexibility and the ability to work long and late hours to accommodate customers
- Expert in D4W and Edge
- Ability to multitask and handle pressure
- Friendly approachable demeanour
- Excellent communication skills and interpersonal skills
Languages
Chinese (Mandarin)
Elementary
Urdu
Elementary
English
Elementary
Punjabi
Elementary
Timeline
Receptionist
Your Dentistry PTY LTD
01.2024 - Current
Receptionist
Maroubra Dental
09.2023 - 11.2023
Practice Manager
Albion Street Dental
03.2022 - 08.2023
Practice Manager
Airport Dental Clinic
03.2022 - 08.2023
Masters Of Public Health - Public Health Education
Western Sydney University
MBBS - Doctorate
Juangxi University
Master of Social Work -
Excelsia University College
MME Certificate - Emergency Management
YOUR DENTISTRY PTY LTD
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