Saima Rizvi

• Work within a high volume, high pressure and constantly evolving contact center environment
• Adapt to changing priorities, rotating shift patterns and achieve both individual and team KPIs within defined service standards
• Deliver expert specialist assistance across both basic and complex agencies and campaigns
• Accept enquiries across multiple skill types simultaneously, providing seamless transition from one enquiry type to another
• Professionally resolve enquiries and complaints from customers that present with uncooperative, disruptive or abusive behaviors whilst adhering to business compliance requirements and ensuring consistent application of policies, guidelines, procedures and legislation.

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Responding promptly and effectively to customers' complaints and requests
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products
• Reporting customer issues, supply shortages, and inferior products to Management immediately
• Engaging with customers and ensuring any special instructions are followed
• Ensuring that orders are accurately selected, scanned, and packed
• Assisting with order collection, packaging, loading, and payment, where required
• Keeping track of product offerings and availability
• Collaborating with store departments to ensure efficient service delivery.

• Contacting old and potential customers to assess current needs and book appointments for equipment pickups
• Offering better rebates to prevent eWaste landfill through ethical recycling procedure
• Answers questions about the eWaste recycling, IT Assets auditing and offering rebates
• Database maintenance - including updating records
• Make 100 calls per day - ability to multi-task and use computer easily.

• Gathering boarding house business requirements and converting them into functional and user requirement specifications
• Defining the student accommodation service As-Is and To-Be processes, and then elicit the subsequent trading business requirements.
• Conducted Gap analysis to understand current business model and additional functionalities to be incorporated into finance application to handle late payment issues in terms of late payment interest and surcharges.
• Preparation of customized report templates to retrieve intelligent business-based results

Key Achievements

• Gained Australian work environment experience with immense learning
• Working efficiently and meeting challenging deadlines with the assigned tasks

• Collection of retail data within designated areas
• Reporting using web forms for the pricing of data collected
• Weekly data collection reports back to head office
• Delivered reports in a timely manner to management performing extra work as required for the task
• Effectively perform projects within deadlines and detailed orientation
• Timely preparation of analytical and marketing information

Key Achievements

• Refined research and time management skills
• Working efficiently and meeting challenging deadlines with the assigned tasks

• ❖ Business and System analysis, research and consulting of system from Financial Management & Warehouse Management.
• ❖ Provide alternate solutions where technical constraints impede the business process
• ❖ Identifying process limitations and deficiencies in existing system, associated processes, procedures and methods.
• ❖ Testing, debugging, diagnosing of errors and finding root cause within the authorized boundaries, under the protocols set by standard best practices.
• ❖ To ensure the smooth running of processes in system, maintaining the quality and standards as defined by technical development team.
• Performing necessary technical upgrade, configuration and modifications in system to provide users with wide variety of plant maintenance, procurement and inventory management processes.
• Upgrade of Business Blue Print document & preparation of authorization control documents.
• Continuous improvements and optimization of existing business processes.
• Troubleshoot implementation issues.
• Providing necessary information, and technical details to programmers for the development of customized Reports, scripts and user enhancements.
• Act as a liaison between business team and technical development team.
• End user Application trainings and preparation of user manuals.

Key Achievements

• Gained Client confidence on satisfactory and immediate response to issues.
• Delivered excellent results according to client’s requirements and desires.
• Delivered simplistic, workable and logical solutions to complex requirements.

• Teaching programming languages including JAVA, C++ and C# programming to students, school management, coordination of course design, planning and scheduling
• Handling general office administration including filing, mail processing, maintaining office supplies and consumables, coordinating meetings
• Regular updating of official website, newsletters and business documents
• Maintain and developed school databases such as, Employee Database Systems and Education Databases required to streamline business operations
• Developed administrative staff by providing information, educational opportunities and growth opportunities
• Resolves administrative problems by coordinating preparation of reports such as student counselling, enrolment and transport, analyzing data, and identifying solutions.