Sai Nikhil Reddy Dodla
Taylor,ACT
Summary
Highly knowledgeable computer science graduate with a talent for fixing and optimising computer systems, seeking an opportunity to provide technical support in your organisation. My recent computer science qualification allows me to use code and website design to improve computer systems and troubleshoot complex system errors.
Overview
5
5
years of professional experience
Work History
Delivery Driver
CODEX
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Customer Service Representative
Earth Wind & Flour Restaurant
12.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Picker Packer
GNS Wholesale Stationers
10.2019 - 12.2020
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Education
Master of Science - Management Information Systems
Holmes Institute
Melbourne, VIC07.2024
Bachelor of Science - Computer Science
SRM University
Chennai05.2017
Skills
- Power BI
- MS Excel
- My SQL
- Problem-Solving
Timeline
Delivery Driver
CODEX
10.2022 - Current
Customer Service Representative
Earth Wind & Flour Restaurant
12.2020 - 07.2021
Picker Packer
GNS Wholesale Stationers
10.2019 - 12.2020
Master of Science - Management Information Systems
Holmes Institute
Bachelor of Science - Computer Science
SRM University
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