SAI NITESH JANGAM
Brisbane,QLD
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
4
4
years of professional experience
Work History
Network Support Engineer
OUTSHADE
01.2023 - Current
- Fundamental network troubleshooting abilities for resolving IP reachability, DHCP, and DNS issues
- Working knowledge of designing, installing, and configuring Cisco ASA and Palo Alto firewalls
- Worked on Palo Alto firewall technologies such as general configuration, optimization, security policy, rule generation, and change.
- Supported users in setup and configuration of wireless bridge networks.
- Diagnosed and executed resolution for network and server issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Provided faculty and staff with security software and network configuration support.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
IT Support Specialist
Hello Home Doctor Service
02.2020 - 12.2022
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
Education
Bachelor of Science - Computer Science
Sri Indu College of Engineering & Technology
INDIA08.2018
ADVANCE DIPLOMA IN TELECOMMUNICATION NETWORK ENGINEERING - Computer Networking and Telecommunications
MILCOM
BRISBANE01.2023
Skills
- Ticket Management, Support Services, Security Management
- Diagnostic Testing, Data Backup, VPN Configurations
- Project Collaboration,Network Troubleshooting, Root Cause Analysis, Testing Protocols
- Routing protocols BGP, RIP, IGRP, EIGRP, OSPF
- Port Security Knowledge, SIEM, IT Best Practice Framework Expertise
- Operating systems WINDOWS 7, VISTA, LINUX, AND MAC-OS
Activities
- Practical knowledge of how to design, install, configure, manage, and troubleshoot LAN/WAN infrastructure and security using Cisco devices in a large network infrastructure environment.
- Knowledge of and experience configuring and troubleshooting RIP, EIGRP, OSPF, and BGP dynamic routing protocols.
- Knowledge of several technologies, including LAN/WAN, SDWAN, AWS and Azure Cloud technology, Cisco routers and switches, BGP, OSPF, MPLS, IPsec, F5 Load Balancer, Palo Alto Firewall, Internet Circuits, and Cisco Wireless Controller and Access Points.
- Wide-ranging knowledge of network firewalls. Firewalls such as Checkpoint, FortiGate, Firepower, Palo Alto Next Gen, and others were worked on.
- Demonstrated experience in enterprise-wide and large ISP networks, including design, implementation, administrative support, and network integration, as well as LAN/WAN analysis, implementation, troubleshooting, and documentation.
CERTIFICATION
Cisco Certified Network Associate Industrial (CCNA I)
Cisco Issued Nov 2023
Timeline
Network Support Engineer
OUTSHADE
01.2023 - Current
IT Support Specialist
Hello Home Doctor Service
02.2020 - 12.2022
Bachelor of Science - Computer Science
Sri Indu College of Engineering & Technology
ADVANCE DIPLOMA IN TELECOMMUNICATION NETWORK ENGINEERING - Computer Networking and Telecommunications
MILCOM
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