SAIORSE COLLINS
Perth
Summary
Dedicated and compassionate support worker currently studying for the Certificate IV in Ageing Support, with hands-on experience in both Aged Care and disability support. Equipped with excellent written and oral communication skills, exceptional attention to detail, and strong organisational abilities. Highly adaptable and hard-working, I contribute effectively to team environments while also demonstrating the capacity to work independently and use my own initiative to achieve goals. Committed to providing high-quality care and support to individuals, ensuring their dignity, well-being, and overall quality of life.
Overview
3
3
years of professional experience
Work History
Support Worker
Juniper Aged Care
03.2025 - 04.2025
- During my placement for the Certificate III in Individual Support, I gained hands-on experience at Juniper Village within the dementia specialty unit. I had the opportunity to work closely with 42 residents, each presenting various stages of dementia and diverse health needs, allowing me to develop essential skills in providing compassionate, tailored care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Bartender and FOH
Royal on The Waterfront
12.2024 - Current
- Working as a bartender and FOH in a busy pub in Perth
- Prepare and serve beverages to meet customer preferences and standards.
- Provided exceptional service by warmly welcoming guests, taking orders, and ensuring a memorable experience
- Maintained bar area, kept bar area clean, organised, and fully stocked
- Worked closely with servers, kitchen staff, and management to ensure smooth and efficient bar operations.
- Maintained extensive knowledge of various spirits, wines, beers, and non-alcoholic beverages, and made recommendations to customers.
- Adhered to all health and safety regulations, including proper handling and storage of alcohol and maintaining cleanliness standards.
FIFO Utilities
Sodexo
10.2023 - 11.2024
- Worked with Sodexo across their FMG and Northern Star portfolios as a utility worker
- Highly motivated and versatile FIFO Utility Worker with 2 years of experience in maintaining cleanliness, safety, and operational efficiency in remote work environments.
- Proven ability to handle a wide range of tasks from housekeeping to kitchen duties, ensuring a safe and comfortable living and working space for all personnel.
- Committed to adhering to strict safety protocols and providing high quality support in high-demand settings.
Participant Support Advisor
Humanity Health Group
05.2023 - 10.2023
- Worked as a Participant Support Advisor for a nationwide health provider
- Responsible for writing service agreements for participants with the correct information and funding
- Responsible for ensuing all admin tasks are done correctly
- Providing any assistance and support to the participants
- Liaising with participants, support coordinators and clinicians
- Gained extensive understanding of the NDIS system and a variety of health services
Disability Support Worker
Mabel
11.2022 - 04.2023
- Worked as a Disability Support worker for a young boy with ADHD & ASD
- Adept in creating supportive environments that promote independence, dignity, and overall, well-being.
- Proven ability to develop strong relationships with clients and their families, ensuring a holistic approach to care.
- Committed to continuous learning and professional development to enhance service quality.
Customer Connect Representative
Johns Lyng Group
11.2022 - 04.2023
- Company Overview: a building and restoration provider for home insurance claims
- Role in part of the Customer Connect team of the Queensland office of Johns Lyng Group
- The responsibilities of the role entailed ensuring the accurate processing of claims within established key performance indicators (KPIs)
- As a crucial aspect of the job, it was important to accurately portray the company through all interactions, while diligently attending to the needs of callers.
- Ensuring that any concerns raised are addressed efficiently and with empathy, considering the customer's unique circumstances.
- A building and restoration provider for home insurance claims
FIFO Utilities
Tecside
04.2023 - 08.2022
- Whilst living in Perth I worked in a fly in, fly out role in Port Hedland.
- I worked as part of the utility’s kitchen team for a large FIFO camp.
- The kitchen team are responsible for catering to residents on site with breakfast, lunch and dinner service.
- Ensuring that the kitchen and dining areas were up to high standards of hygiene.
- Providing residents with excellent customer service and ensuring that they have comfortable experience whilst working away from home.
- Assisted chefs and kitchen staff with various tasks as needed, including the preparation and presentation of food.
Lead Generator
Technaus Solar
04.2023 - 08.2022
- Worked as part of the sales team, as the first point of contact with the public after they have expressed an interest in being involved with the Australian Governments' Renewable Power Incentive & installing a solar system for their home.
- Warm called potential customers and used my knowledge of company products and services to recommend energy solutions.
- When they were confident with the service we could provide, I then booked them in for a meeting with a sales associate.
- Maintaining strict sales targets, KPI's and ensuring that the quality of the services provided.
- Whilst working for Technaus Solar I trained new employees and helped with the marketing of the company.
Education
Certificate III in Individual Support
AMA College
Perth, WACertificate IV in Ageing Support
AMA College
PerthCertificate III in Health And Social Care
The Hazeley Academy
Skills
- First Aid Training
- Working with Children Check
- NDIS Screening Approval
- National Police Clearance
- Personal Care Assistance
- Dementia Care
- Meal Preparation & Nutrition Support
- Strong Multitasking
- Customer Service
- Highly Reliable
Timeline
Support Worker
Juniper Aged Care
03.2025 - 04.2025
Bartender and FOH
Royal on The Waterfront
12.2024 - Current
FIFO Utilities
Sodexo
10.2023 - 11.2024
Participant Support Advisor
Humanity Health Group
05.2023 - 10.2023
FIFO Utilities
Tecside
04.2023 - 08.2022
Lead Generator
Technaus Solar
04.2023 - 08.2022
Disability Support Worker
Mabel
11.2022 - 04.2023
Customer Connect Representative
Johns Lyng Group
11.2022 - 04.2023
Certificate III in Individual Support
AMA College
Certificate IV in Ageing Support
AMA College
Certificate III in Health And Social Care
The Hazeley Academy
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