Sai Phanideep Sadu
Melbourne
Summary
Dynamic IT Support Engineer with a proven track record at EG Group, excelling in network troubleshooting and remote desktop support. Enhanced system performance through proactive maintenance and robust IT asset management. Known for effective problem-solving and collaboration, ensuring a secure and efficient computing environment. Committed to continuous improvement and user satisfaction.
Positive, adaptable individual with aptitude for problem-solving and passion for technology. Possesses foundational understanding of networking and system administration, along with proficiency in troubleshooting hardware and software issues. Committed to leveraging skills to optimize system performance and enhance user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Engineer
EG Group
07.2023 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Installed, configured and maintained computer systems and network connections.
Education
MASTERS OF INFORMATION TECHNOLOGY AND SYSTEMS - Computer Networking
Victorian Institute of Technology
Melbourne, VIC08-2022
Skills
- Remote desktop support
- Network troubleshooting
- Help desk support
- IT asset management
- Software installation
- Data backup and recovery
- Wireless networking
- System administration
- Firewall management
Certification
- Certified [LINUX OPERATOR], [Company Name- CRAW].
Timeline
IT Support Engineer
EG Group
07.2023 - Current
MASTERS OF INFORMATION TECHNOLOGY AND SYSTEMS - Computer Networking
Victorian Institute of Technology
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