Sai Praveen Chowdary Gangineni

• Sales related to av equipment,home cinemas
• Support for the home automation that we have done
• updating sites with product changes in oddoo

● Provide prompt and efficient customer support through various communication channels, including phone, email, chat,

● Diagnose and troubleshoot technical issues, software problems, and other customer concerns, aiming to achieve swift and satisfactory resolutions.

● Assist customers in navigating and using software applications, troubleshooting connectivity issues, and providing guidance on basic technical tasks.

● Develop a deep understanding of Tech Mahindra's products and services, enabling to address customer inquiries accurately and comprehensively.

● Log and maintain detailed records of customer interactions, including the problem description, troubleshooting steps, and solutions provided, using appropriate tools.