Sai Priya Angidi
Sydney,Australia
Summary
Proactive and detail-oriented Business Analyst with 2 years of experience in Export Trade Management (ETM) systems. Skilled in business requirements gathering, process analysis, and recommending improvements to optimize efficiency and revenue. Proficient in data mapping, Agile project management, and conducting stakeholder interviews. Experienced in User Acceptance Testing (UAT) to ensure seamless system integration and successful project delivery. Ready to leverage strong analytical skills and a collaborative approach to drive impactful business solutions in the next step of my career
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Analyst
Impexdocs
08.2022 - 07.2024
- Worked closely with stakeholders to document international trade-related requirements, analyze business processes, identify inefficiencies, and recommend optimizations to improve operations and increase revenue.
- Managed projects using Agile methodologies, JIRA, and Confluence, facilitating regular meetings, resolving issues, and maintaining focus on project goals through effective communication and documentation.
- Developed modules for Credit Management, designed export documents, and ensured compliance with industry standards, including EXDOC and shipping regulations.
- Created detailed process maps using tools like Draw.io, Visio, performed data mapping, and configured systems for demonstrations, ensuring accurate software module design and user alignment.
- Conducted onboarding sessions, led user acceptance testing, provided post-implementation support, and developed training documentation, enhancing user familiarity and adoption of new systems.
Operations Analyst
DHL
07.2021 - 07.2022
- Assist in developing and implementing the automation system strategy alongside the Warehouse Control System (WCS)
- Support the site test lead in ensuring the functionality of the High-Level Controls (WMS) software
- Support the testing and validation of the WCS software in both the live production environment (on-site) and the 'sandbox' testing environment
- Ensure the system's functionality and capacity align with design specifications
- Provide support and training to team members to enhance their effectiveness
- Ensure proper operation of interfaces between low-level controls and high-level controls
- Participate in the defect triage process to address software functionality issues
Operations Data Assistant
DHL
07.2020 - 07.2021
- Screening, sorting, and communicating accurate information to Courier Team for shipment order pick up / delivery and special handling
- Using DHL websites to Track and Update customer details
- Working closely with internal parties, such as Customer Service, Warehouse Team, etc
- In order maintain excellent service quality
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Preparing reports on outstanding orders, rescheduling, etc
- Handling administrative duties for the service center
Education
Professional year in IT -
ACS Professional Education
01.2022
Master of Business - Enterprise Resource Planning System
Victoria University
01.2021
Bachelors of Technology - Electronics & Communication Engineering
SIET
01.2016
Skills
- Power-Bi
- Business Analysis
- Visio
- Drawio
- JIRA
- Confluence
- Smartsheet
- Business Process Mapping
Certification
- Business Analysis Foundations, LinkedIn Learning, 01/24
- Introduction to Web API’s, LinkedIn Learning, 01/24
- Agil Product Owner Role, LinkedIn Learning, 01/24
- PSM, In progress
- IIBA (CBAP), In progress
References
Reference available upon request
Timeline
Business Analyst
Impexdocs
08.2022 - 07.2024
Operations Analyst
DHL
07.2021 - 07.2022
Operations Data Assistant
DHL
07.2020 - 07.2021
Professional year in IT -
ACS Professional Education
Master of Business - Enterprise Resource Planning System
Victoria University
Bachelors of Technology - Electronics & Communication Engineering
SIET
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