Sair Taheri
Quakers Hill
Summary
With a proven track record at MVR Retailers, I excel in personnel management and process implementation, enhancing operational efficiency and customer satisfaction. My leadership has significantly improved team performance and inventory management, demonstrating critical thinking and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Retail Inventory Manager
MVR Retailers
01.2024 - Current
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory for 60+ stores.
- Strengthened inventory processes to balance supply needs with budget and space limitations for 60+ stores.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained sufficient inventory levels to meet customer demands at all times especially during seasonal holidays.
- Created and updated regular inventory reports and records and provided to team of 6 senior management including CEO, CFO & General Manager.
- Monitored inventory levels to confirm compliance with company policy.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Analyzed inventory data to identify and address stock discrepancies.
- Developed and implemented policies and procedures for inventory management.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed established business practices and improved processes to reduce expenses.
- Created and enforced detailed organization processes to increase quality and service standards.
- Integrated warehouse operations with existing and new business processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Customer Service Manager
MVR Retailers
05.2022 - 01.2024
- Followed through with client requests to resolve problems.
- Supervised 10+ employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success for 100+ stores nationwide.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Evaluated 20+ employee performance and conveyed constructive feedback to improve skills.
Customer Service Manager
Fone King
02.2020 - 05.2022
- Followed through with 10+ client requests per day to resolve problems.
- Supervised team of 16 technicians and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Streamlined repair process nationally & reduced repair time.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Attended to customers via Phone, E-Mail & Live chat
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Head Customer Service Manager
Cell8
11.2016 - 02.2020
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to over 500+ customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste by 20+% and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Compliance Manager
AMT Group (Allphones)
06.2010 - 11.2016
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Audited over 100 stores to evaluate performance and deliver effectiveness of preventive controls.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
- Developed and delivered training programs to inform new and current employees about compliance issues.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Managed compliance efforts, reporting and audits.
- Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Prepared records and data for regular audits.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
- Backed data security and information privacy efforts.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
Education
Year 12 Certificate -
Ryde Secondary College
Ryde, NSWCertificate II - Microsoft Office
Meadowbank Tafe
Meadowbank NSWCertificate II - Electrical Technology
Meadowbank Tafe
Meadowbank NSWCertificate I - Computer Aided Drafting
Meadowbank Tafe
Meadowbank NSWSkills
- Personnel management
- Team leadership
- Reporting processes
- Customer relationship management
- Audit coordination
- Critical thinking
- Decision-making
- Team development
- Process implementation
- Report preparation
- Cost reduction strategies
- Stock replenishment
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 10 customer service representatives.
- Developed and streamlined customer service processes to improve customer satisfaction.
- improved Google ranking from 3.2 to 4.9 for 25+ stores by providing outstanding customer service and training retail staff.
- Developed and rollout step by step POS and sales training nationally at MVR Retailers.
- Developed rollout national inventory control process to prevent over or under stock in retail stores.
- Managed inventory for 60+ stores nationwide.
- Trained over 200+ staff on Microsoft dynamics 365 POS system.
- Point of contact for all Website inquires and technical support for 60+ stores and over 250 staff.
Employee of the month, 3 consecutive Months at Allphones
Received employee of the month ward for 3 consecutive months for
1. Streamlining customer service processes and increasing customer satisfaction nationwide.
2. Prevented over $150,000 of contract claw-back from Vodafone, Optus and Virgin Mobile by rolling out new privacy policies and introducing new customer identification technology.
3. Increasing eCommerce sales by 30+% for two sites, Allphones.com.au & Mynumber.com.au by working with web development team to simplify purchasing process, increasing site speed and making sure product price were competitive in the market by scanning competitors websites,
Languages
English
Native or Bilingual
Hindi
Professional Working
Persian
Full Professional
Timeline
Retail Inventory Manager
MVR Retailers
01.2024 - Current
Customer Service Manager
MVR Retailers
05.2022 - 01.2024
Customer Service Manager
Fone King
02.2020 - 05.2022
Head Customer Service Manager
Cell8
11.2016 - 02.2020
Compliance Manager
AMT Group (Allphones)
06.2010 - 11.2016
Year 12 Certificate -
Ryde Secondary College
Certificate II - Microsoft Office
Meadowbank Tafe
Certificate II - Electrical Technology
Meadowbank Tafe
Certificate I - Computer Aided Drafting
Meadowbank Tafe
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