Saira Kausar
Mill Park,VIC
Summary
Hard-working and motivated Individual who is looking for a challenging role in an enthusiastic environment.
Overview
1
1
year of professional experience
Work History
Customer Service Sales Representative
TK Maxx
Heidelberg, VIC
11.2023 - 02.2024
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Representative/Coffee Barista
Graffali's Cafe
Latrobe University
08.2023 - 02.2024
- Greeted customers with smile and responded promptly to customer needs.
- Collaborated with team members to develop best practices for best service.
- Handled cash efficiently.
- Operated espresso machines and commercial coffee brewers to create beverages.
Barista
Little Nest Espresso
Heidelberg, VIC
03.2023 - 06.2023
- Promoted a welcoming atmosphere by greeting customers friendly and promptly addressing their needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
Master of Arts - Social Work
Australian College of Applied Profession
Melbourne, VIC12.2025
Skills
- Punctual and hardworking
- Good Customer Service
- Opening and closing procedures
- Salesforce proficiency
- Client Relationship Building
- Food safety and sanitation
Timeline
Customer Service Sales Representative
TK Maxx
11.2023 - 02.2024
Customer Service Representative/Coffee Barista
Graffali's Cafe
08.2023 - 02.2024
Barista
Little Nest Espresso
03.2023 - 06.2023
Master of Arts - Social Work
Australian College of Applied Profession