Sairaj Giri
Commercially focused General Manager bridging growth strategy and operational execution, with 19 + years across Australia’s parking, property services and multi-site operations. Brings national leadership experience in P&L accountability, portfolio expansion, commercial negotiations and technology-led transformation. Combines commercial judgement with hands-on operational depth: identifying opportunities, securing and retaining contracts, mobilising sites and strengthening pricing, cost control and financial governance. Leads across operations, finance, marketing and commercial functions, aligning business priorities with safety, risk management, customer experience and clear accountability. Qualifications in commerce and information systems management underpin an integrated approach to financial discipline and digital transformation. Welcomes conversations about opportunities in parking, property services and multi-site service businesses seeking growth, transformation and accountable leadership.
Work History
General Manager
1 Year- Directed daily operations, aligning staffing, service, and workflow with business objectives.
- Led department managers, reinforcing accountability, coaching performance, and resolving operational issues.
- Improved processes across scheduling, inventory, and customer service to strengthen efficiency.
- Monitored budgets, controlled costs, and supported profit-focused decision making.
Portfolio Manager
3 Years 2 Months- In my current role I report to General Manager QLD and oversee P&Ls of 52 car parks across Queensland
- Develop, coordinate, and monitor sales and marketing strategies/initiatives
- Prepare risk management plans, budgets, and capital expenditure reports
- Formulate, implement, and monitor staff performance in accordance with KPI's
- Identify market trends and improve online performance
- Strong focus on providing solution-based services to clients
- Continued review and implementation of risk management procedures
- Generate accurate revenue forecasts and reports
- Contract interpretation and provision of advice to the business
- Develop internal quality controls and review processes
- Draft various project specific agreements and terms
- Work with and provide regular reports to all key stakeholders
- Maintain and grow existing client base and source new business opportunities
- Liaise with and manage a range of internal and external parties and stakeholders
- Oversee operations, presentation, and commercial performance of car parks
- Develop strategic business plans, sales, relationship management and opportunity management
- Implement initiatives to increase productivity and company profits
- Support Business Development Team in new business acquisitions
Operations Manager
1 Year 5 Months- Reporting to Head of Operations, I oversaw Operations services, P&L management, SWMS-SOPs development, equipment care scheduling, Field Service Technicians training, mentoring, conflict resolution, task management, billing, fleet vehicle monitoring and maintenance, Foster Customer Service staff training, organizing, leading monthly tool box& WHS meetings, quarterly performance management, site maintenance- lighting, painting, Fire Equipment service, access egress signage, lift maintenance and cleaning service management
- I was accountable for maximizing customer satisfaction and engagement with PARK24's products and services in QLD
- I used data analysis for business planning and set the direction for PARK24's customer experience initiatives- working on $10 million initiative project to improve customer satisfaction
- Coordinated operations by collaborating with portfolio managers, Field Service Technicians, and other team members
- Implement strategic initiatives, develop best practices, and ensure that deadlines and standards are met
- Cultivated client relationships by delegating daily support tasks to staff, whilst engaging first hand with clients during complex situations or unusual requests
- I managed expectations, address enquiries, and assess customer requirements with accuracy for 128 car parks in QLD
- Resolved client issues by leading and supporting the customer support teams in managing and rectifying issues while complying with service-level agreements using SmartBiz Online
- Hired and mentored team members, partner with Talent Acquisition and People & Culture to have an active role in recruitment, onboarding, and talent development of my team
- This includes performance evaluations, mentoring, and collaborating with P&C for relevant training/learning and development
- Worked with Legal to cover relevant legal and regulatory issues and mitigate risk to the business by ensuring we are operating to and within relevant guidelines, laws, and standards
Commercial Area Manager
12 Years- Reporting to General Manager Vic/Tas, I oversaw P&L management of 41 car parks across Melbourne
- Developed, implemented, coordinated, and monitored sales and marketing strategies/initiatives
- Prepare risk management plans, budgets, and capital expenditure reports
- Formulated, implemented, and monitored staff performance in accordance with KPI's
- Identified market trends and improved online performance
- Strong focus on providing solution-based services to clients
- Undertook continuing review and implementation of risk management procedures
- Generated accurate revenue forecasts and reports
- Contract interpretation and provision of advice to the business
- Developed internal quality control and review processes
- Drafted various project specific agreements and terms
- Worked with and provided regular reports to all key stakeholders
- Maintained and grow existing client base and source new business opportunities
- Liaised with and managed a range of internal and external parties and stakeholders
- Oversaw the day-to-day management of operations including supervision of 68 staff, customer service, preserving maintenance and appearance standards
- Oversaw operations, presentation, and commercial performance
- Developed strategic business plans, sales, relationship management and opportunity management
- Implemented improvement initiatives to increase productivity and company profits
- Supported BDM in new business acquisitions
- Directed daily parking operations across multiple sites, ensuring service standards and compliance requirements.
- Managed site inspections, identifying hazards and resolving operational issues promptly.
Education
Master's - information systems
Bachelor's degree - Commerce
Skills
Accomplishments
· FY2026, as General Manager of First Parking, delivered one of the business's strongest full-year results: revenue $62.5m, EBITDA $6.6m and net profit $5.6m, all above budget.
· FY2026, finalised major vendor and technology agreements with TNS, INUGO, Windcave and DXC, establishing recurring cost savings, stronger payment governance, improved customer support and scalable technology foundations.
· 2026, led site acquisition, mobilisation and national tender participation across CASCOM Darwin, Valley Metro, Southpoint, Green Square South and QUT.
· 2025, Successfully collaborated with major property Owners and Managing Agents to renegotiate property rents, outgoings in favour of Secure Parking, renewed 8 sites off market and won 2 tenders in Brisbane and Gold Coast. Delivering $2.8 million Gross Profit across my Portfolio of sites in Queensland.
· 2023-2024, Played pivotal role in successful implementation of new Voyager technologies (Secure Parking proprietor access control systems) across Queensland.
· 2021, Developed and implemented centralised Australia and New Zealand wide app-based audit program for 558 car parks and an app-based Fleet vehicle management tool.