Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Sairaj Giri

Sairaj Giri

Brisbane,QLD

Summary

Talented Portfolio Manager bringing 13+ years of experience in making proactive fund proposals. Skillful managing exposure, maintaining client satisfaction and capitalizing on emerging opportunities, with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive, and business audiences. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience

Work History

Portfolio Manager

PARK24 CO.,LTD.
08.2022 - Current
  • In my current role I report to General Manager QLD and oversee P&Ls of 52 car parks across Queensland
  • Develop, coordinate, and monitor sales and marketing strategies/initiatives
  • Prepare risk management plans, budgets, and capital expenditure reports
  • Formulate, implement, and monitor staff performance in accordance with KPI's
  • Identify market trends and improve online performance
  • Strong focus on providing solution-based services to clients
  • Continued review and implementation of risk management procedures
  • Generate accurate revenue forecasts and reports
  • Contract interpretation and provision of advice to the business
  • Develop internal quality controls and review processes
  • Draft various project specific agreements and terms
  • Work with and provide regular reports to all key stakeholders
  • Maintain and grow existing client base and source new business opportunities
  • Liaise with and manage a range of internal and external parties and stakeholders
  • Oversee operations, presentation, and commercial performance of car parks
  • Develop strategic business plans, sales, relationship management and opportunity management
  • Implement initiatives to increase productivity and company profits
  • Support Business Development Team in new business acquisitions

Operations Manager

PARK24 CO.,LTD.
08.2020 - 01.2022
  • Reporting to Head of Operations, I oversaw Operations services, P&L management, SWMS-SOPs development, equipment care scheduling, Field Service Technicians training, mentoring, conflict resolution, task management, billing, fleet vehicle monitoring and maintenance, Foster Customer Service staff training, organizing, leading monthly tool box& WHS meetings, quarterly performance management, site maintenance- lighting, painting, Fire Equipment service, access egress signage, lift maintenance and cleaning service management
  • I was accountable for maximizing customer satisfaction and engagement with PARK24's products and services in QLD
  • I used data analysis for business planning and set the direction for PARK24's customer experience initiatives- working on $10 million initiative project to improve customer satisfaction
  • Coordinated operations by collaborating with portfolio managers, Field Service Technicians, and other team members
  • Implement strategic initiatives, develop best practices, and ensure that deadlines and standards are met
  • Cultivated client relationships by delegating daily support tasks to staff, whilst engaging first hand with clients during complex situations or unusual requests
  • I managed expectations, address enquiries, and assess customer requirements with accuracy for 128 car parks in QLD
  • Resolved client issues by leading and supporting the customer support teams in managing and rectifying issues while complying with service-level agreements using SmartBiz Online
  • Hired and mentored team members, partner with Talent Acquisition and People & Culture to have an active role in recruitment, onboarding, and talent development of my team
  • This includes performance evaluations, mentoring, and collaborating with P&C for relevant training/learning and development
  • Worked with Legal to cover relevant legal and regulatory issues and mitigate risk to the business by ensuring we are operating to and within relevant guidelines, laws, and standards
  • Worked in line with best practice to minimize business risk

Commercial Area Manager

Secure Parking PTY LTD
08.2008 - 08.2020
  • Reporting to General Manager Vic/Tas, I oversaw P&L management of 41 car parks across Melbourne
  • Developed, implemented, coordinated, and monitored sales and marketing strategies/initiatives
  • Prepare risk management plans, budgets, and capital expenditure reports
  • Formulated, implemented, and monitored staff performance in accordance with KPI's
  • Identified market trends and improved online performance
  • Strong focus on providing solution-based services to clients
  • Undertook continuing review and implementation of risk management procedures
  • Generated accurate revenue forecasts and reports
  • Contract interpretation and provision of advice to the business
  • Developed internal quality control and review processes
  • Drafted various project specific agreements and terms
  • Worked with and provided regular reports to all key stakeholders
  • Maintained and grow existing client base and source new business opportunities
  • Liaised with and managed a range of internal and external parties and stakeholders
  • Oversaw the day-to-day management of operations including supervision of 68 staff, customer service, preserving maintenance and appearance standards
  • Oversaw operations, presentation, and commercial performance
  • Developed strategic business plans, sales, relationship management and opportunity management
  • Implemented improvement initiatives to increase productivity and company profits
  • Supported BDM in new business acquisitions

Education

Master's - information systems

Central Queensland University

Bachelor's degree - Commerce

Osmania University

Skills

  • Process Improvement
  • Financial Analysis
  • Lean Management
  • Vendor Management
  • Department Oversight
  • Employee Motivation
  • Fleet Management
  • Customer Relationship Management
  • Cost Analysis
  • Process Mapping
  • Team Leadership
  • Policy Development and Enforcement
  • Equity Valuation
  • Client Relations
  • Client Relationship Management
  • Client Interfacing
  • Investment strategy
  • Portfolio construction
  • Presentation Skills
  • Data Analytics
  • Trading strategies
  • Market understanding
  • Cross-Functional Collaboration
  • Profitability Optimization
  • Technical Analysis
  • Contract Negotiation

Accomplishments

  • 2023, Successfully collaborated with major property Owners and Managing Agents to renegotiate property rents, outgoings in favor of Secure Parking, renewed 6 car parks off market and won 3 tenders in Brisbane and Gold Coast. Delivering $2.5 million Gross Profit across my Portfolio of Car parks in Queensland.
  • 2023, Played pivotal role in successful implementation of new Voyager technologies (Secure Parking proprietor access control systems) across Queensland.
  • 2024, Successfully renewed 2 sites off market and awaiting 2 Request for tender outcomes.
  • 2024, Developed and implemented centralized Australia and New Zealand wide app-based audit program for effective management of 558 car parks.
  • 2024, Implemented centralized Australia and New Zealand wide app-based Fleet vehicle management tool.
  • 2022-2024, Key stakeholder in implementation of Body Worn Cameras policy for Filed Service Technicians as part of the Work Health and Safety committee.

Timeline

Portfolio Manager

PARK24 CO.,LTD.
08.2022 - Current

Operations Manager

PARK24 CO.,LTD.
08.2020 - 01.2022

Commercial Area Manager

Secure Parking PTY LTD
08.2008 - 08.2020

Master's - information systems

Central Queensland University

Bachelor's degree - Commerce

Osmania University

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Sairaj Giri