Sai Santosh Katta
Newcastle,Australia
Summary
Experienced IT professional with a Master of Science in Information Technology, adept in troubleshooting hardware and software issues across platforms. Skilled in providing top-notch technical support to end-users via phone, email, and in-person interactions. Committed to delivering high-quality support and exceeding service level agreements. Adept at fostering positive customer relationships through a blend of technical expertise and excellent communication skills. I am a reliable and highly motivated individual with the ability to work both independently and collaboratively. I am currently on subclass-485 visa.
Overview
2
2
years of professional experience
Work History
Customer Service Representative/IT Field Support Technician
Newcastle Technology Services
08.2023 - Current
- Responsibilities encompass hardware racking, software installations, circuit installation, and troubleshooting.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Skilled in fixing computer problems and helping people with tech issues by phone, email, or in person.
- Can solve internet connection problems and follow procedures for managing tech incidents effectively.
- Knows how to set up and manage Windows, Linux, and macOS computers, including user accounts and rules.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Knowledgeable in Active Directory user administration and group policies.
- Knowledge of digital marketing principles and strategies, including search engine optimization (SEO), social media marketing (SMM), email marketing, and pay-per-click (PPC) advertising. Ability to develop and execute digital marketing campaigns to increase brand awareness, drive website traffic, and generate leads for NTS and its clients.
- Proficiency in designing and developing user-friendly websites using modern web design technologies like wordpress.
Site Supervisor
Castle and co facility services
05.2022 - 08.2023
- Ensure excellent customer service standards are maintained at all times, addressing customer inquiries, concerns, and complaints promptly and professionally.
- In this current role, I am responsible for overseeing client jobs for Ventia, a renowned company that provides essential services to the housing department in Newcastle and Sydney, New South Wales.
- Handle any customer issues or conflicts that may arise on-site, finding effective solutions while maintaining a calm and respectful manners.
- Act as a liaison between customers and management, effectively communicating customer feedback, concerns, and suggestions to relevant stakeholders for improvement.
- Maintained records and logs of work performed and materials and equipment used.
Education
Master of Science - Information Technology
University of Wollongong
Wollongong, NSW02.2022
Bachelor of Science - Computer Science
MLRIT
Hyderabad05.2019
Skills
- Trouble shooting hardware/software issues
- Network connectivity diagnosis
- Active directory
- Laptop repairs
- Web designing
- Digital marketing
- Active Listening
- Technical Support
- Critical Thinking
- Customer Service
- Problem-solving abilities
Languages
English
Telugu
Hindi
References
Afzal Hakim( castle and co): +61477533914
Sai Thota(NTS) : +61431394145
Gener(Mosiac) :+61417422539
hobbies
Playing cricket
Volunteer for AVP
Travelling
Timeline
Customer Service Representative/IT Field Support Technician
Newcastle Technology Services
08.2023 - Current
Site Supervisor
Castle and co facility services
05.2022 - 08.2023
Master of Science - Information Technology
University of Wollongong
Bachelor of Science - Computer Science
MLRIT
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