Sai Satwik Singampally
Maylands,WA
Summary
Proven IT professional with a track record of optimizing system performance and enhancing exceptional user support in Power grid, Mining, logistics, oil, and gas industries. Skilled in Active Directory and analytical problem-solving, I excel in leadership and effective communication. Demonstrated success in implementing preventive measures to reduce downtime, significantly improving operational efficiency.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
ABB
01.2024 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability and maintained IT infrastructure, including servers, networks, and workstations, to ensure optimal performance and availability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Provided first-line technical support to end-users in the Perth office, resolving hardware and software issues promptly and efficiently.
- Conducted regular system audits and security assessments to identify vulnerabilities and implement measures to enhance cyber security.
- Worked remotely with Active Directory, Group policy and Server management.
- Reimaging of laptops, and other IT equipment used by the customer.
- Enforced strict compliance with organizational security policies, continuously monitoring and applying industry best practices to maintain high levels of security awareness and protect sensitive IT assets from potential threats.
- Collaborated with vendors and third-party providers to negotiate contracts, troubleshoot issues, and ensure service levels met the company's requirements.
- Collaborated with cross-functional IT teams to facilitate smooth user transitions and system migrations at client sites, ensuring minimal operational disruption during the process.
- Conducted AV system audits, documenting findings, ensuring equipment adhered to operational standards, and recommending necessary upgrades to meet compliance and performance expectations.
- Coordinated the deployment, setup, and configuration of desktop workstations and computing devices across the university, ensuring readiness for end-user deployment in alignment with institutional requirements.
IT Analyst
BP
02.2023 - 01.2024
- Delivered IT support for a variety of devices, including desktops, laptops, printers, handhelds, and smartphones, employing several communication methods like email, chat, phone, and in-person help.
- Provided technical support and troubleshooting for Microsoft Windows OS and related applications, particularly emphasizing Microsoft Office 365.
- Organized and facilitated Microsoft Teams meetings and boardroom technologies, guaranteeing smooth integration and peak audio-visual performance.
- Oversaw incident and service request processes through the ServiceNow ticketing platform, following defined Service Level Agreements (SLAs) and guaranteeing prompt resolution of technical problems.
- Conducted training for end-users on how to effectively utilize ServiceNow’s service management tools to improve user experience and service efficiency.
- Carried out data recovery procedures on faulty devices in line with the disaster recovery plan, ensuring limited data loss.
- · Utilized comprehensive expertise in Active Directory and Azure Active Directory to oversee user accounts, permissions, and access controls.
- · Configured and provisioned new laptops through Autopilot and Microsoft Intune, guaranteeing adherence to company-specific build requirements and security configurations.
- Set up and deployed VoIP devices (Yealink MP56) for business applications, guaranteeing seamless integration with corporate servers.
- Oversaw IT asset inventory using Servicenow and Power apps.
- Participated in bi-weekly incident review meetings, sharing updates and insights regarding the progress of ongoing support cases and their resolution timelines.
- Re-imaged and set up Windows 10 and 11 systems, implementing new laptops for users based on standardized procedures and organizational needs.
- Achieved complete adherence to security protocols by enforcing Multi-Factor Authentication (MFA) for user accounts per corporate IT security policies.
OPS IT TECH
Amazon
10.2021 - 01.2023
- Prioritizing critical system uptime to essential processes like sorting, picking and packing.
- Maintained inventory backup as a part of Spare part management.
- Conducted root cause analysis for recurring desktop issues and implemented preventive measures.
- Provided technical support for desktop hardware, software, and peripherals.
- Conducted regular performance analysis and reporting on desktop service metrics and KPIs
- Provided Peak-Specific Training for seasonal or temporary employees and ensuring all the team know how to handle equipments rightly.
- Work closely with operations, Safety teams to support their technical needs, helping them to minimise the downtime issues that could impact fulfillment workflows.
- Deployed Temporary equipment to meet higher demand during Prime season.
- Preventative maintenance of high-use equipment like label printers, handheld scanners and conveyer systems is key.
Education
Information And Communications Technology - ICT
University of The Sunshine Coast
Sunshine, NSW09-2019
Bachelor of Information Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
07-2015
Skills
- Effective communication
- Teamwork
- Analytical Problem solving
- Service oriented
- Leadership
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Best Employee in [Perk Season] award at Amazon Fulfillment Centre.
- Supervised team of [27] staff members.
Timeline
IT Support Engineer
ABB
01.2024 - Current
IT Analyst
BP
02.2023 - 01.2024
OPS IT TECH
Amazon
10.2021 - 01.2023
Information And Communications Technology - ICT
University of The Sunshine Coast
Bachelor of Information Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
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