SAI SPANDANA ALUVALA
Newcastle,Australia
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Sykes
Hunter Valley, NSW
03.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Proven technical skill with computers, software, databases, reporting tools, and communication systems
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Have great knowledge of Workers Compensation
- Demonstrates a high level of attention to detail by performing activities in a comprehensive and accurate manner, and possesses the ability to immediately discover flaws or inconsistencies within material.
Customer Service Representative
ACCENTURE
Hyderabad, India
01.2017 - 01.2020
- Handled customer calls with empathy, compassion, and active listening to address their concern and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Making sure work is completed with a high level of accuracy, decisions are evidence based, clearly documented and by external/internal policy and procedure.
- Making sure that both internal and external customers' needs are met and that business goals are exceeded and administrative tasks quickly. Worked to understand the needs of each customer
- Provided members with information regarding their superannuation products, services, and transactions
Education
Master of Science - Information Technology
Canterbury Institute of Management
Sydney, NSW12-2024
Bachelor of Technology -
Jawaharlal Nehru Technological University
Skills
- Strong leadership skills
- Ability to multitask
- Troubleshooting skills
- Strong customer service skills
- Technical Support
- Complaint Handling
- Payment Processing
- Call Management
- Inbound and Outbound Calling
- Quality Control
- High-energy attitude
- Critical Thinking
- Microsoft Office Suite
Certification
Communication and leadership skills Certification in Accenture
Microsoft 265 certification from Udemy
Accomplishments
- Awarded as Start of Quarter in Accenture
- Awarded for good quality in Sykes
Timeline
Customer Service Officer
Sykes
03.2023 - Current
Customer Service Representative
ACCENTURE
01.2017 - 01.2020
Master of Science - Information Technology
Canterbury Institute of Management
Bachelor of Technology -
Jawaharlal Nehru Technological University
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