SAI SRIKAR NAGANDLA
Geelong,VIC
Summary
A driven, committed, and dependable IT specialist with one year of experience and a strong foundation in Networking, Electronics, and Communications Engineering. Acquired valuable expertise in the Information Technology sector, showcasing abilities in network evaluation and design, industrial automation, digital electronics, and preventive maintenance. Possessing technical aptitude, keen analytical, problem-solving, and organizational competencies, focused on delivering consistently exceptional service, implementing system protection & monitoring, and fostering trust-based relationships with a diverse range of clients and stakeholders. Seeking a position in Cyber Security or Network Engineering to further hone skills for long-term career growth; dedicated to ongoing learning and enhancement, prepared to apply technical know-how and competencies, tackle challenges, and contribute to the organization's success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Engineer
Aditya Birla Sunlife Insurance
01.2018 - 01.2019
- Improved customer satisfaction by providing timely and efficient technical support.
- Resolved complex software and hardware issues for clients, enhancing their overall experience.
- Collaborated with cross-functional teams to troubleshoot and resolve system-wide problems.
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Assisted in the development of user-friendly technical documentation, simplifying troubleshooting processes for customers.
- Provided remote support for a wide range of technologies, ensuring consistent service quality across all platforms.
- Mentored junior technicians, sharing best practices and contributing to a knowledgeable support team.
Customer Service Representative
Eureka Restaurant
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
MASTER OF TECH (Enterprise systems & Business Analytics) -
Federation University Australia
01.2022
Skills
- Windows XP
- 7
- 8
- 10
- Ubuntu
- Linux
- MAC OS
- SAP
- JIRA
- CISCO Packet tracer
- NS2
- Office 365
- Enterprises system
- Network Analysis & Synthesis Industrial Automation
- Digital Electronic
- Business analytics
Certification
- AZ 104(Azure administrator)
- AZ 305(Azure Architect)
attributes
- Outcome-focussed with problem solving and decision-making abilities.
- Exemplary work ethic; highly motivated, reliable, and hardworking; enthusiastic, friendly and self-motivated.
- Detail-oriented with strong analytical and problem-solving skills; excellent time management skills.
- Superlative interpersonal and communication skills.
- Ability to work autonomously or collaborate with a team; team player, collaborator, and co-operator with exceptional talent in strengthening rapport among members of a group to accomplish a certain goal.
hobbies and interests
- Listening to Music
- sports
- Cooking
- Watching Movies
projects
A Structured Literature review on Towards Humanistic Behaviour in Chatbots: State-of-the-Art Survey, Limitations and Challenges Ahead, Major Project Blockchain in Healthcare sector., Minor Project
references
Available upon Request
Timeline
Technical Support Engineer
Aditya Birla Sunlife Insurance
01.2018 - 01.2019
Customer Service Representative
Eureka Restaurant
MASTER OF TECH (Enterprise systems & Business Analytics) -
Federation University Australia
Similar Profiles
MILAN SAHUMILAN SAHU
Senior Executive Relationship Manager at Aditya Birla Capital(Aditya Birla Sunlife Insurance Company Ltd)Senior Executive Relationship Manager at Aditya Birla Capital(Aditya Birla Sunlife Insurance Company Ltd)
VASANTHASEKAR GVASANTHASEKAR G
Sr.Branch Head at Aditya Birla Sunlife InsuranceSr.Branch Head at Aditya Birla Sunlife Insurance
Animesh JanaAnimesh Jana
Senior branch relationship officer at Aditya Birla Sunlife InsuranceSenior branch relationship officer at Aditya Birla Sunlife Insurance
BUSHRA NASIMBUSHRA NASIM
Branch Head at Aditya Birla Sunlife InsuranceBranch Head at Aditya Birla Sunlife Insurance
Scott LappinScott Lappin
Business Development Manager at Mocare AustraliaBusiness Development Manager at Mocare Australia