Summary
Overview
Work History
Education
Skills
visa
Timeline
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SAI SUSHMITHA JAYA SHANKAR

Melbourne,VIC

Summary

Data Science Master’s student with a solid foundation in data analytics, statistical analysis, and business intelligence. Delivered impactful insights through Python, SQL, R, and data visualization by engaging in academic projects and internships. Focused on securing internship and graduate opportunities in Data Analytics and Business Analytics to contribute to data-driven business solutions.

Overview

2
2
years of professional experience

Work History

Front End Customer Service Team Member

Woolworths Group
Melbourne, VIC
02.2026 - Current

• Delivered exceptional customer service by assisting customers with enquiries, providing self-checkout support, and processing transactions to enhance overall customer satisfaction.

• Assisted customers with product information and resolved issues to create positive shopping experiences and foster customer loyalty.

• Processed cash, card, and digital payments accurately while maintaining efficient checkout operations.

• Collaborated with team members across departments to streamline daily store operations and elevate customer satisfaction levels.

• Maintained store standards, cleanliness, and compliance with workplace safety procedures.

• Supported bakery operations, including stock replenishment, product presentation, and maintaining food safety standards.

Crew Member

McDonald's
Melbourne, VIC
03.2025 - Current

• Delivered excellent customer service and assisted customers with orders and enquiries.

• Prepared food and beverages while maintaining quality, hygiene, and food safety standards.

• Operated point-of-sale (POS) systems and processed customer transactions accurately.

• Maintained cleanliness and organizations of workstations, dining areas, and kitchen equipment.

• Worked collaboratively with team members in a fast-paced environment to ensure efficient daily operations.

• Prepared and served coffee beverages at café counter, ensuring quality and customer satisfaction.

Data Science & Analytics Intern

Wright Brothers Analytics Pvt. Ltd
Chennai, India, TamilNadu
06.2024 - 01.2025

• Performed exploratory data analysis (EDA) using Python and SQL to identify trends, patterns, and business insights.

• Supported machine learning workflows, including data preparation, feature engineering, and model evaluation.

• Assisted in collecting, cleaning, and preprocessing datasets to improve data quality and support analytical projects.

• Developed reports and visualizations to communicate findings and support data-driven decision-making.

• Collaborated with team members on analytics projects, applying statistical techniques and problem-solving skills to real-world datasets.

• Documented analytical processes and presented project outcomes to stakeholders and team members.

Education

Master of Science - Data Science

RMIT University
Melbourne, VIC
12-2026

Bachelor of Science - Electrical, Electronics And Communications Engineering

Rajalakshmi Institute of Technology
India, TamilNadu
05-2024

Skills

  • Data Analysis
  • Business Analytics
  • SQL
  • Python
  • Microsoft Excel
  • Data Visualization
  • Statistical Analysis
  • Data Cleaning
  • Exploratory Data Analysis (EDA)
  • Reporting
  • Python programming
  • Machine learning

visa

Visa Status: Student Visa (Subclass 500)

Timeline

Front End Customer Service Team Member

Woolworths Group
02.2026 - Current

Crew Member

McDonald's
03.2025 - Current

Data Science & Analytics Intern

Wright Brothers Analytics Pvt. Ltd
06.2024 - 01.2025

Master of Science - Data Science

RMIT University

Bachelor of Science - Electrical, Electronics And Communications Engineering

Rajalakshmi Institute of Technology
SAI SUSHMITHA JAYA SHANKAR