Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic
Saitcan Dag

Saitcan Dag

Melbourne,VIC

Summary

I embarked on my aviation career journey in 2016 as a Passenger Service Officer at Istanbul Atatürk Airport. Over the course of three years, I diligently served in this role until 2019, when I temporarily departed due to mandatory military service obligations. Following the completion of my military service during the challenging times of the pandemic, I transitioned to a role as a receptionist for a year.

Eager to return to the aviation industry, I rejoined my former company, this time in the VIP department. After a year of dedicated service, I was presented with an opportunity to take on a supervisory role at a different firm, prompting me to make a transition to a new company.

Throughout my career journey, I've cultivated valuable skills in passenger service, adaptability to changing environments, and leadership. I am committed to leveraging my diverse experiences to contribute effectively to the dynamic field of aviation while continuously seeking growth opportunities to enhance my professional capabilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Passenger Service Supervisor

TAV Holding
Istanbul, Turkey
07.2022 - 12.2023
  • Personnel Management: Managing, training, motivating, and monitoring passenger services staff to enhance productivity and ensure customer satisfaction.
  • Task Allocation: Distributing tasks among staff and ensuring coordination for the efficient execution of daily operations.
  • Customer Issue Resolution: Addressing customer complaints, devising solutions, and taking necessary steps to ensure customer satisfaction.
  • Reporting and Monitoring: Monitoring operational data, setting performance metrics, and reporting them as required to upper management.
  • Process Improvement: Developing and implementing strategies to review and improve operational processes.
  • Emergency Management: Managing operational interventions during emergencies and ensuring the safety of staff.
  • Guest Satisfaction: Ensuring that staff provides appropriate service to guests and responding to customer feedback when needed to maintain satisfaction.
  • Collaboration and Communication: Establishing effective communication with other departments, fostering collaboration, and ensuring smooth operations.

Airport Greeter

Celebi Aviation Holding
Istanbul, Turkey
08.2021 - 06.2022
  • Passenger Greeting: Greeting passengers and visitors at the airport with a welcoming smile, accompanying them to the special passport control area with golf carts prepared for guests, assisting guests while duty personnel collect their luggage, escorting them to the duty-free area, and accompanying them to their vehicles until departure.
  • Providing Information: Answering frequently asked questions and providing general information, such as the locations of airlines in specific terminals.
  • Assistance for Disabled Passengers: Providing special assistance to disabled passengers and addressing their needs.
  • Passenger Satisfaction: Striving to enhance the airport experience for passengers and ensuring their satisfaction.
  • Protocol Services: Accompanying special individuals or groups and providing protocol services as needed.

Receptionist

The Ritz-Carlton
Istanbul, Turkey
10.2020 - 07.2021
  • Guest Welcome and Registration: Greeting guests upon arrival, collecting their identification information, checking reservations, and completing registration processes.
  • Hotel Information: Providing information about the hotel's facilities, services, restaurants, activities, and nearby tourist attractions.
  • Reservation Management: Making new reservations, modifying existing bookings, and handling cancellations.
  • Room Allocation and Control: Allocating rooms based on guest preferences and monitoring the hotel's occupancy status.
  • Assisting Guest Needs: Answering guest inquiries, fulfilling requests, and providing assistance as needed.
  • Check-out Procedures: Managing guest departure processes, closing accounts, and obtaining feedback when applicable.
  • Ensuring Guest Satisfaction: Striving to ensure guest satisfaction and providing every effort to ensure a positive guest experience.

Passenger Service Agent

CELEBI AVIATION HOLDING
ISTANBUL, TURKEY
04.2016 - 04.2019
  • Check-in Procedures: Assisting passengers with check-in at the airport, verifying tickets, and managing baggage processes.
  • Passport Control: To check travelers' passports and determine whether they have the necessary visas or entry permits.
  • Passenger Guidance: Directing passengers to the correct gate or terminal area.
  • Special Needs: Assisting passengers with special needs and providing necessary support for disabled passengers.
  • Security Procedures: Assisting with security procedures and helping passengers through security checks when necessary.
  • Emergency Situations: Assisting passengers in emergencies and providing support during evacuation procedures when required.
  • Customer Feedback: Collecting feedback from passengers to evaluate their experiences and conveying it to relevant departments.

Education

Associate of Science - Aviation Management And Operations

Istanbul Arel University
Istanbul
06-2016

Skills

  • Communication Skills
  • Problem-solving Ability
  • Flexibility
  • Teamwork
  • Leadership Skills
  • Time Management
  • Training and Development
  • Conflict Management
  • Performance Evaluation
  • Quick Decision Making

Accomplishments

  • I have received numerous thank you letters from the airlines we provided service to as a passenger service officer.

Certification

  • I received Altea system training and valuable document training from AirFrance. I received system training from KLM, Emirates, Aegean, Alitalia, Qatar, and Aeroflot Airlines. I also received document control and identification training from the French and Dutch consulates.

Languages

English
Full Professional
Turkish
Native/ Bilingual

References

References available upon request.

Timeline

Passenger Service Supervisor

TAV Holding
07.2022 - 12.2023

Airport Greeter

Celebi Aviation Holding
08.2021 - 06.2022

Receptionist

The Ritz-Carlton
10.2020 - 07.2021

Passenger Service Agent

CELEBI AVIATION HOLDING
04.2016 - 04.2019

Associate of Science - Aviation Management And Operations

Istanbul Arel University

Similar Profiles

CREATE PROFILE
Saitcan Dag