Sai Teja Rao Joginipelli
Schofields,NSW
Summary
Dynamic leader with extensive experience at Woolworths, adept in retail operations and team leadership. Excelled in enhancing store performance through innovative sales. Possess strong experience in improving quality and processes within Operations. Results-driven, with excellent team management and analytical skills. Demonstrated ability to work in a multidisciplinary team.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Woolworths Supermarket
01.2024 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Customer Service Manager
Woolworths Supermarket
06.2023 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managing multiple departments such as online service and fresh department.
Assistant Store Manager (relief)
Woolworths
03.2023 - 06.2023
- Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
- Spearheaded visual merchandising efforts, creating eye-catching displays that showcased products effectively while enhancing the overall shopping experience for customers.
- Implemented loss prevention measures, reducing instances of theft or damage to store merchandise significantly.
- Streamlined communication processes between departments to optimize workflow efficiency within the store operations.
- Was under relief period for about 4 months in role, getting trained and coached under multi site store level manager.
- Responsible for store operations and acted as store manager as the store was operated under Multi site store manager.
Fresh Service Manager
Woolworths
11.2022 - 03.2023
- As a Fresh Sevice Manager, designated to manage multiple departments such as fruit and veg, customer service, fresh service departments.
- Coached and managed around 30 plus team members across all three departments.
- Direct report to Assistant store manager or Store Manager regarding the business enquiries and strategies.
Customer Service Manager
Woolworths
10.2022 - 11.2022
Produce Manager
Woolworths
02.2022 - 10.2022
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Assisted customers with produce questions.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
Education
Masters In Engineering - Mechanical Engineering
Western Sydney University
Sydney, NSW06.2021
Bachelor Of Engineering - Mechanical Engineering
GITAM University
Hyderabad, India04.2017
Skills
- Customer service and engagement
- Retail operations
- Store organization
- Inventory control
- Store operations
- Team management
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Sales strategies
- Microsoft Office Suite
- Business development and planning
- Inventory management
- Team leadership
Timeline
Assistant Store Manager
Woolworths Supermarket
01.2024 - Current
Customer Service Manager
Woolworths Supermarket
06.2023 - 12.2023
Assistant Store Manager (relief)
Woolworths
03.2023 - 06.2023
Fresh Service Manager
Woolworths
11.2022 - 03.2023
Customer Service Manager
Woolworths
10.2022 - 11.2022
Produce Manager
Woolworths
02.2022 - 10.2022
Masters In Engineering - Mechanical Engineering
Western Sydney University
Bachelor Of Engineering - Mechanical Engineering
GITAM University
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