Sai Veera Bharat Kodali
Sydney,NSW
Summary
Highly motivated professional with experience in business process improvement, data analysis and project management. Proven ability to identify opportunities for process improvement and develop strategies for implementation. Adept in utilizing analytics to develop business insights and drive new product development.
Overview
7
7
years of professional experience
Work History
Business analyst
Meshed Group
10.2020 - Current
- Meshed Group specialises in the development of Enterprise Management Systems (EMS), customised software solutions, CRM platforms, and web applications
- Their noteworthy products include the creation of Meshed Higher-Ed, Meshed RTOManager, and Meshed Workflow, which have greatly enhanced organisational operations across the Education industry
- Meshed Group also offers comprehensive consulting services to guide businesses towards optimal performance and success
- Worked with clients to identify and evaluate inefficiencies in their business processes and work practices to develop customised system solutions aimed at optimising specific business performances
- Orchestrated comprehensive system training sessions to impart clients with the knowledge and proficiency required to leverage the system's default functionality in order to meet their business requirements
- Utilised the Jira software application as a robust project management tool, meticulously recording and managing project progress, while offering insightful analyses on resource requirements, feasibility, cost estimations, and timelines to facilitate informed decision-making throughout the project lifecycle
- Assumed the role of an implementation consultant responsible for orchestrating the end-to-end onboarding process for new clients, comprising of expectations setting, managing data migrations, analysing and executing template implementation, conducting User Acceptance Testing (UAT), integrating with external software systems, and facilitating a seamless transition to a new system
- Spearheaded the creation of comprehensive functional specification briefs for developers, incorporating in-depth analysis findings, proposed solutions, estimated task hours, quotes, delivery timelines, and contractual terms, to ensure a cohesive and efficient development process for customisation projects
- Assumed the role of a project owner, serving as the primary point of reference for customisation projects, gathering requirements, solution analysis, guidance, and support to the software development team to implement the formulated custom solutions to meet the client’s needs
- Conducted assessments of client business processes, procedures, and work practices, discerning opportunities for integrating an enterprise management system to elevate and augment their overall business value proposition
- Produced comprehensive documentation for the Knowledgebase and Training, ensuring the continuous update and enhancement of the Knowledge Base Library (Confluence) to serve as a repository of system information
- Contributed to system enhancements to improve functionalities and capabilities, by providing proactive feedback and suggestions, to optimise the user experience and effectively meet the evolving needs of clients.
Associate Software Engineer
Tech Mahindra - IT Services, IT Consulting Pty Ltd
07.2016 - 10.2017
- Demonstrated Level -2 Support for the Microsoft OS Licensing operations (OA & OEM Project)
- Monitored the live production environment of OS licensing keys at different stages and communicated with customers regarding installations and answering queries
- Created tickets in IT Service Management Tool ServiceNow and resolved issues within Service Level Agreement (SLA) time frames
- Escalated the tickets to level 3 support teams and Service Engineers based on the severity of the incident and business impact
Education
Bachelor of Technology - Electrical & Electronics Engineering
Jawaharlal Technological University
Master of Information Systems -
Central Queensland University
06.2019
Skills
- Summary
- Languages: SQL
- Tools and Software JIRA, Confluence, Microsoft Visio, Tableau, Ms Office suite, Google Docs, Postman
- Hard Skills: Requirements Gathering, User Acceptance Testing, Business Process Mapping, API testing
- Techniques: Business Analysis, Agile Methodologies, Business Process Improvement
- Product Development
- User Acceptance Testing (UAT)
- Test Case Scenarios
Timeline
Business analyst
Meshed Group
10.2020 - Current
Associate Software Engineer
Tech Mahindra - IT Services, IT Consulting Pty Ltd
07.2016 - 10.2017
Bachelor of Technology - Electrical & Electronics Engineering
Jawaharlal Technological University
Master of Information Systems -
Central Queensland University
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