Saiyara Zaman
Ryde,NSW
Summary
Friendly, dependable, and adaptable team player with hands-on experience in retail, customer service, tutoring, and administrative support. Known for creating positive customer experiences, managing tasks under pressure, and working well in multicultural environments. I take pride in clear communication, attention to detail, and being someone people can count on. Now seeking an opportunity to bring my skills and positive energy to a customer-focused team in Australia while continuing to grow professionally.
Overview
5
5
years of professional experience
Work History
Junior Administrative Assistant
Nagad Limited
2022.01
- - Supported document processing, data entry, and file management
- - Coordinated team communication and scheduling
- - Assisted in customer queries through email and phone support
- Internship / Casual
Private Tutor
Self-employed
2020.01 - Current
- - Tutored high school students in English, Economics, and Math
- - Customized lesson plans based on student needs and academic goals
- - Built long-term relationships with students and their parents
- Online
Customer Support
SQ Limited, Hongkong
2023.01 - 2024.12
- - Responded to customer inquiries via chat and email on e-commerce platforms
- - Helped resolve order and product-related issues efficiently
- - Gained experience with tools like Google Sheets, WhatsApp Business, and Shopify
- Freelance/Online
Retail Assistant
Aarong
2022.01 - 2023.01
- - Assisted customers in product selection and checkout
- - Managed inventory restocking and floor display
- - Maintained excellent customer service under high-pressure environments
- Part-time
Sales Assistant
Shada Kalo
2021.01 - 2022.01
- - Provided personalized shopping support
- - Handled cash register and POS systems
- - Helped organize seasonal campaigns and sales promotions
- Casual
Education
Bachelor of Commerce - Economics
Macquarie University
SydneySkills
- Customer service and sales
- Administrative support
- Tutoring and lesson planning
- Communication and teamwork
- Time management
- Microsoft Office Suite, Google Docs
- - POS system and cash handling
Availability
Available immediately. Highly flexible on weekends,
Timeline
Customer Support
SQ Limited, Hongkong
2023.01 - 2024.12
Junior Administrative Assistant
Nagad Limited
2022.01
Retail Assistant
Aarong
2022.01 - 2023.01
Sales Assistant
Shada Kalo
2021.01 - 2022.01
Private Tutor
Self-employed
2020.01 - Current
Bachelor of Commerce - Economics
Macquarie University