Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Saiyara Zaman

Saiyara Zaman

Ryde,NSW

Summary

Friendly, dependable, and adaptable team player with hands-on experience in retail, customer service, tutoring, and administrative support. Known for creating positive customer experiences, managing tasks under pressure, and working well in multicultural environments. I take pride in clear communication, attention to detail, and being someone people can count on. Now seeking an opportunity to bring my skills and positive energy to a customer-focused team in Australia while continuing to grow professionally.

Overview

5
5
years of professional experience

Work History

Junior Administrative Assistant

Nagad Limited
01.2022
  • - Supported document processing, data entry, and file management
  • - Coordinated team communication and scheduling
  • - Assisted in customer queries through email and phone support
  • Internship / Casual

Private Tutor

Self-employed
01.2020 - Current
  • - Tutored high school students in English, Economics, and Math
  • - Customized lesson plans based on student needs and academic goals
  • - Built long-term relationships with students and their parents
  • Online

Customer Support

SQ Limited, Hongkong
01.2023 - 12.2024
  • - Responded to customer inquiries via chat and email on e-commerce platforms
  • - Helped resolve order and product-related issues efficiently
  • - Gained experience with tools like Google Sheets, WhatsApp Business, and Shopify
  • Freelance/Online

Retail Assistant

Aarong
01.2022 - 01.2023
  • - Assisted customers in product selection and checkout
  • - Managed inventory restocking and floor display
  • - Maintained excellent customer service under high-pressure environments
  • Part-time

Sales Assistant

Shada Kalo
01.2021 - 01.2022
  • - Provided personalized shopping support
  • - Handled cash register and POS systems
  • - Helped organize seasonal campaigns and sales promotions
  • Casual

Education

Bachelor of Commerce - Economics

Macquarie University
Sydney

Skills

  • Customer service and sales
  • Administrative support
  • Tutoring and lesson planning
  • Communication and teamwork
  • Time management
  • Microsoft Office Suite, Google Docs
  • - POS system and cash handling

Availability

Available immediately. Highly flexible on weekends,

Timeline

Customer Support

SQ Limited, Hongkong
01.2023 - 12.2024

Junior Administrative Assistant

Nagad Limited
01.2022

Retail Assistant

Aarong
01.2022 - 01.2023

Sales Assistant

Shada Kalo
01.2021 - 01.2022

Private Tutor

Self-employed
01.2020 - Current

Bachelor of Commerce - Economics

Macquarie University

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Saiyara Zaman