Saja Al Rubai
Sydney
Summary
Talented Case Manager at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit client needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager Specialist Physical and Mental Health
EML Workers Insurance
01.2025 - Current
- Liaising with all internal and external stakeholders regularly to progress strategies and actions.
- Managing a caseload of workers' compensation claims, with a focus on both physical and psychological injuries
- Developing and maintaining strong, collaborative relationships with key stakeholders including injured workers, employers, treating practitioners, and rehab providers to support successful return-to-work outcomes
- Driving timely and proactive strategies that promote recovery and facilitate sustainable return-to-work plans
- Communicating between claimants and service providers, resulting in better coordination of care.
Case Manager Specialist WPI and BHL Specialist
EML Workers Insurance
06.2021 - 01.2025
- Liaising with solicitors and IMEs to help support our workers with their industrial deafness claims
- Taking responsibility of a full portfolio of workers compensation claims with a focus on industrial deafness injuries
- Maintaining relationships with injured workers, their employers and several external stakeholders to help achieve an outcome for the Industrial deafness claims
- Managing multiple complex claims scenarios and apply critical reasoning to ensure a high degree of integrity in the decision-making process
- Assisting in developing and providing guidance or training material to the business to ensure compliance with legislative, regulatory and policy requirements
- Developed strong analytical and service delivery skills with strong attention to detail
Claims Advisor
EML Workers Insurance
06.2018 - 06.2021
- Providing a world class customer service experience that is focused on early intervention in the form of advice, guidance and support to injured workers, employers and other stake holders
- Assisting injured workers and employers in recovery and developing return to work plans specific to their individual situation
- Collaborating with Injury Management Specialists and technical specialists to discuss strategies and provide advice and support to employers
- Recording and maintaining accurate records
- Achievements at this role:
- Went to Wollongong branch for a week from 27th November 2018 until 30th November 2018 to train the new Wollongong iCare case managers/claim advisors
- Given great feedback from the iCare team - Managing heavy work load, accepting new challenges.
Sales Assistant
Urban Culture
01.2016 - 01.2017
- Building and maintaining an expert level of product level
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Cash management, assisting the store to achieve key performance indicators.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Dental Assistant/Receptionist
Australian Medical And Dental Technology
01.2014 - 11.2014
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Greeting visitors and directing them
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Certificate 3 in Business Completed SIT30112 -
Beverly Hills Girls High School
Travel And Tourism
Australian Careers Business College
11.2015
High School Diploma -
Beverly Hills Girls High School
09.2014
Skills
- Customer service
- Fast learner and excellent communicator
- Problem solver
- Working Independently
- Microsoft office and computer skills
- Reading Comprehension
- Social Skills
- Attention to detail
- Analytical
- Social Skills
- Attention to detail
- Analytical
Certification
First Aid Certificate
Return to work coordination training accredited with State Insurance Regulatory Authority (SIRA)
References
Available upon request.
Timeline
Case Manager Specialist Physical and Mental Health
EML Workers Insurance
01.2025 - Current
Case Manager Specialist WPI and BHL Specialist
EML Workers Insurance
06.2021 - 01.2025
Claims Advisor
EML Workers Insurance
06.2018 - 06.2021
Sales Assistant
Urban Culture
01.2016 - 01.2017
Dental Assistant/Receptionist
Australian Medical And Dental Technology
01.2014 - 11.2014
Travel And Tourism
Australian Careers Business College
High School Diploma -
Beverly Hills Girls High School
Certificate 3 in Business Completed SIT30112 -
Beverly Hills Girls High School
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