Sajan Basnet
Hurstville,NSW
Summary
Dynamic professional with expertise in customer satisfaction, care quality improvement, and personalized care plans. Skilled in patient care, health monitoring, and fostering emotional well-being through effective communication and empathy. Proven ability to enhance operational efficiency and build trust with patients while delivering compassionate, detail-oriented support. Dedicated team player committed to excellence and continuous growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Aged Care Assistant
Alkira Gardens
12.2024 - 12.2024
- Assisted with daily living activities to improve patient well-being.
- Enhanced patient comfort by maintaining clean and organized living spaces.
- Provided emotional support for patients during difficult times.
Retail Supervisor
Hurstville Bottler
02.2023 - 12.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
Area Supervisor
Consolidated Property Services
08.2022 - 08.2024
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Front Desk Supervisor
Fitness First
10.2019 - 09.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
Casino Croupier
CASINO MAH-JONG
07.2017 - 04.2018
- Collaborated with security personnel to identify potential threats or instances of cheating at gaming tables.
- Assisted in staff training for improved guest interactions and knowledge of casino policies.
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
Education
Master Of Professional Accounting - Accounting
KING'S OWN INSTITUTE
Sydney, NSW10.2024
Bachelor Of Arts - Social Work
TRIBHUVAN UNIVERSITY
Kathmandu, Nepal 04.2019
Higher Secondary Education - Management
KATHMANDU BERNHARDT HIGHER SECONDARY SCHOOL
Kathmandu, Nepal10.2016
Skills
- Financial Reporting
- Aged Care Resolutions and standards
- Handling Customer Inquiries
- Multitasking and organization
Certification
- Masters of Professional Accounting (MPA)Degree(King’s Own Institute Sydney,NSW)
- Certificate IV in Aged Care(Albert Education and Training, Sydney, NSW
- HLTAID009/11 First Aid and CPR Certificate
- NDIS Worker Orientation Module
- Basics of Infection Prevention and Control for Aged Care
Additional Information
I am a motivated professional with a Master’s in Professional Accounting and over two years of experience in Australia. I bring strong skills in customer service, accounting, and education, and experience as an aged care assistant. Adaptable and detail-oriented, I thrive in collaborative environments and am committed to delivering quality results.
Languages
Nepali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Aged Care Assistant
Alkira Gardens
12.2024 - 12.2024
Retail Supervisor
Hurstville Bottler
02.2023 - 12.2024
Area Supervisor
Consolidated Property Services
08.2022 - 08.2024
Front Desk Supervisor
Fitness First
10.2019 - 09.2021
Casino Croupier
CASINO MAH-JONG
07.2017 - 04.2018
Master Of Professional Accounting - Accounting
KING'S OWN INSTITUTE
Bachelor Of Arts - Social Work
TRIBHUVAN UNIVERSITY
Higher Secondary Education - Management
KATHMANDU BERNHARDT HIGHER SECONDARY SCHOOL
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