Sajan Byanju
Auburn,NSW
Summary
Dynamic Cleaning Supervisor with a proven track record at Leading Service Australia, excelling in health and safety compliance and client relations. Recognized for enhancing team performance through effective training and mentoring, while consistently exceeding client expectations and maintaining high sanitation standards. Committed to fostering a collaborative work environment and driving continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cleaning Supervisor
Leading Service Australia
06.2022 - Current
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
- Assisted in hiring process by interviewing potential candidates and selecting top performers.
- Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
Cleaning Supervisor
So Clean Cleaning
07.2018 - 03.2022
- Supervised daily cleaning operations, maintaining high standards of cleanliness and safety protocols.
- Trained and mentored junior cleaning staff, promoting best practices and efficient workflows.
- Developed schedules to optimize team performance and ensure timely completion of tasks.
- Conducted inspections to identify areas for improvement, ensuring compliance with company quality standards.
- Implemented inventory management practices for cleaning supplies, reducing waste and costs.
- Coordinated special cleaning projects, effectively allocating resources to meet client expectations.
- Provided feedback to management on staff performance and operational challenges for strategic improvements.
- Enhanced team communication through regular meetings, fostering a collaborative work environment.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
Education
High School Diploma -
Sydney City College
Parramatta, NSW12-2011
Skills
- Health and safety
- Invoicing
- Chemical handling
- Client relations
- Waste management
- Quality assurance
- Task delegation
- Cleaning techniques
- Cleaning and sanitation
- Cleaning practices
- Vacuuming and sweeping
- Sanitation standards
- Health and safety compliance
- Ordering cleaning supplies
- Performance improvements
- Task assignment
- Waste disposal
- Staff training and development
- Window cleaning
- Report generation
- Training and mentoring
- Cleaning bathrooms
- Dusting furniture
- Inter-department collaboration
- Team building
- Staff motivation
- Team performance management
- Mopping and buffing floors
- Problem-solving
- Team coordination
- Safety Equipment
- Team guidance and motivation
- Clear communication
- Complaints handling
- Timekeeping
- Staff training
Certification
diploma in cookery
Languages
English
Professional Working
nepali
Native or Bilingual
Timeline
Cleaning Supervisor
Leading Service Australia
06.2022 - Current
Cleaning Supervisor
So Clean Cleaning
07.2018 - 03.2022
High School Diploma -
Sydney City College
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