Summary
Overview
Work History
Education
Skills
Interests & Projects
Timeline
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SAJANA GUNATHILAKE

Canning Vale,WA

Summary

Dynamic Electrical and Computer Engineering student with two years of coursework. Demonstrated ability to effectively manage academic responsibilities alongside practical work experience. Experienced in the hospitality industry, showcasing strong interpersonal and customer service skills. Excelled as a data collector in a garment factory, highlighting meticulous attention to detail and technical competence. Currently, excelling as a Customer Service Representative, efficiently addressing customer inquiries with a focus on high-quality care and empathy. Eager to leverage academic knowledge and practical skills, including proven leadership capabilities, to contribute effectively to the field of Electrical and Computer Engineering.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

TSA Group
01.2024 - Current
  • Address customer inquiries promptly with a focus on delivering high-quality customer care and empathy
  • Educate and support customers in utilizing self-service portals to update their information, enhancing efficiency and user satisfaction
  • Apply critical thinking skills to analyze customer needs and provide effective solutions, resulting in improved customer experiences and relationships
  • Navigate complex systems proficiently to manage complaints and troubleshoot issues, contributing significantly to the overall success of the customer support team.

Data Collector/Driver

Dyenamic Sublimation
02.2023 - 11.2023
  • Provided crucial logistical support by researching and meticulously recording contact details of sports clubs across Australia
  • Organized and maintained accurate data using Microsoft Excel, ensuring streamlined communication and data integrity
  • Initiated proactive outreach efforts via phone and email to compile comprehensive contact information from sports clubs
  • Managed efficient transportation of supplies to multiple warehouses utilizing company-owned vehicles, ensuring timely and reliable delivery.

Pizza Delivery Driver

Pizza Hut
10.2022 - 02.2023
  • Ensured prompt delivery of pizzas while maintaining a strong focus on timeliness and customer satisfaction
  • Managed order payments with meticulous attention to detail, maintaining high accuracy in cash handling and receipt management
  • Assisted kitchen staff by actively participating in the preparation of pizzas and related food items, supporting efficient service delivery.

Fast Food Worker

Hungry Jacks
11.2021 - 04.2022
  • Efficiently took customer food and beverage orders both at the front counter and through the drive-thru, ensuring accuracy and satisfaction
  • Managed orders comprehensively from initiation to completion, meticulously verifying quality and quantity before packaging customer items
  • Cultivated a positive restaurant reputation by consistently greeting and serving customers with professionalism and courtesy.

Education

Electrical and Computer Engineering Major (BEng Hons)

Curtin University
Perth, WA
11.2025

Willetton Senior High School
Perth, WA
11.2021

Skills

    Technical

    Personal

  • Python
  • Customer Service
  • C
  • Interpersonal Skills
  • RStudio
  • Communication Skills
  • Microsoft Excel
  • Time Management

Interests & Projects

District Cricket  2016 - 2019


2022 Engineers Without Borders Challenge

• Collaborated with a diverse team to address a real-world engineering challenge.

• Applied engineering skills to develop an innovative solution.

• Presented project findings effectively demonstrating strong communication skills.

Timeline

Customer Service Representative

TSA Group
01.2024 - Current

Data Collector/Driver

Dyenamic Sublimation
02.2023 - 11.2023

Pizza Delivery Driver

Pizza Hut
10.2022 - 02.2023

Fast Food Worker

Hungry Jacks
11.2021 - 04.2022

Electrical and Computer Engineering Major (BEng Hons)

Curtin University

Willetton Senior High School

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SAJANA GUNATHILAKE