Dedicated Customer Service professional with proven multitasking abilities. Accomplished in providing unsurpassed support to demanding customers. Motivated to enhance knowledge and exceed expectations.
Hi, I’m
Sajedeh Masouleh
Customer Specialist
St Lucia,QLD
Summary
Overview
10
years of professional experience
Work History
Safiran Soroush SaadatMirdamad, Tehran, IRAN
Senior Customer Service Consultant
02.2019 - 12.2021
Job overview
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Answered over 30 incoming calls and emails per day, addressing customer inquiries and providing relevant information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Society Of Students Against PovertyFarahzad, Tehran, IRAN.
Voluntary Worker
09.2016 - 12.2019
Job overview
- Was member of public relations team
- Provided learning courses for asylum-seeking children with disabilities.
- Provided science learning courses to hyperactive children
- Produced content for social media
Mehdi Firouzi Law OfficeNejatollahi, Tehran, IRAN.
Receptionist Administrator
05.2015 - 04.2016
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of documents and applying appropriate internal policies.
Saman InsuranceRasht, Gilan, IRAN
Insurance Agent
06.2014 - 03.2015
Job overview
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Pegah CompanyRasht, Gilan, IRAN
Customer Service Agent
07.2011 - 09.2011
Job overview
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Contacted customers to return routine and general calls promptly.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Tehran UniversityTehran, IRAN.
Bachelor of Science
02.2014
University Overview
Skills
- CRM Software
- Microsoft Office Suite
- Computer Proficiency
- Creative Problem Solving
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Document and Records Management
- Efficient and Detail-Oriented
- Patient and Empathetic
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Each small task of everyday life is part of the total harmony of the universe.
Timeline
Senior Customer Service Consultant
Safiran Soroush Saadat
02.2019 - 12.2021
Voluntary Worker
Society Of Students Against Poverty
09.2016 - 12.2019
Receptionist Administrator
Mehdi Firouzi Law Office
05.2015 - 04.2016
Insurance Agent
Saman Insurance
06.2014 - 03.2015
Customer Service Agent
Pegah Company
07.2011 - 09.2011
Tehran University
Bachelor of Science
Similar Profiles
Mani ArashradMani Arashrad
Oral and Maxillofacial Surgeon at Saadat Abad Limited Surgery CenterOral and Maxillofacial Surgeon at Saadat Abad Limited Surgery Center
Alex Davila AlonsoAlex Davila Alonso
Full Stack Developer Intern at Saadat Development Inc.Full Stack Developer Intern at Saadat Development Inc.
Alireza ArjmandAlireza Arjmand
Sales Assistant at Soroush Chain StoreSales Assistant at Soroush Chain Store
Ryland GeeRyland Gee
Shift Supervisor at Woolworths SupermarketsShift Supervisor at Woolworths Supermarkets
Puzhen JiaPuzhen Jia
Waiter at 饺印Waiter at 饺印