Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Additional Information
Timeline
Generic

Akash Kodithuwakku

Burwood,VIC

Summary


I am a responsible individual with proven time management skills developed from past employment here in Australia. I am a highly articulate individual, who is able to work confidently with people from diverse cultures and backgrounds and in environments where cultural awareness and appreciation are of integral importance. I am a Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.


PERSONAL ATTRIBUTES Effective Communication Skills: Articulate communicator with appreciation for different communication styles required when working with team members or customers.

Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to responsibly undertake tasks.

Overview

7
7
years of professional experience

Work History

Manager

Hungry Jack’s
06.2019 - Current

Due to my highly appreciated management skills and work ethics I got promoted for this role by my superiors which helped me in developing management skills and engage in the following tasks.

  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Technician

Brullen
01.2023 - Current
  • Maintained compliance with regulatory standards and safety requirements.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Assistant Sales Manager

Dunlop Super Dealer
03.2016 - 04.2017

This part-time job helped me in dealing with customers and improving my customer satisfaction skills. Some other tasks under my job role were,


  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Configured hardware, devices, and software to set up work stations for employees.

Crew Member Team Leader

Hungry Jack's
05.2016 - 06.2019

I have been working at hungry jack's since May 2016 and this job helped me to develop my management and customer service skills just like my past jobs

  • Customer service
  • Health and safety member
  • Promoting sales
  • Working promptly with other team members
  • Effective and fast working ability

Team member

Eleven Store
04.2016 - 09.2016
  • Collected, arranged, and input information into database system.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Assisted with inventory counts and stocking of merchandise.
  • Operated register to process payments and collect cash payment for order totals.

Sales Representative

Cargills Food City, Cargills Ceylon PLC
  • This part-time position helped build customer service skills and improved my skills to work with a team
  • Cash registry
  • Customer Service
  • Promoting sales
  • Stock ordering & controlling
  • Taking necessary steps for health & safety

Education

Bachelor of Information Technology -

Melbourne Polytechnic
Melbourne
06.2023

Diploma of Information Technology -

Deakin University

G.C.E Advanced Level -

Lyceum International School
2014

Ordinary Level -

Sussex College
2011

Skills

  • Computer Hardware Knowledge
  • Resolve Technical Problems
  • Computer Configurations
  • Troubleshooting Network Issues
  • Network Testing
  • Fixing Malfunctions
  • Java
  • HTML
  • Eclipse IDE
  • VMware
  • Microsoft PowerShell
  • Lead Generation
  • Verbal and Written Communication

Websites

Accomplishments

Founder and owner of SnackBox Co. Vending.


This is my side business that I built from my own. Currently own 1 machine and planning on expanding Australia wide.

Additional Information

  • EXTRA CIRRICULAR ACTIVITIES , Awarded as the over-night King of Hungry Jack's (Mt. Waverley) Deputy Head Prefect (2013-2014) of Lyceum International School (Sri Lanka) Games Captain (2013) of Lyceum International School (Sri Lanka) House Captain of College's Inter-house Tournament (2014) Lyceum International School (SL)

Timeline

Technician

Brullen
01.2023 - Current

Manager

Hungry Jack’s
06.2019 - Current

Crew Member Team Leader

Hungry Jack's
05.2016 - 06.2019

Team member

Eleven Store
04.2016 - 09.2016

Assistant Sales Manager

Dunlop Super Dealer
03.2016 - 04.2017

Sales Representative

Cargills Food City, Cargills Ceylon PLC

Bachelor of Information Technology -

Melbourne Polytechnic

Diploma of Information Technology -

Deakin University

G.C.E Advanced Level -

Lyceum International School

Ordinary Level -

Sussex College
Akash Kodithuwakku