SAJIA ZARSHOY
Kingsford,NSW
Summary
Motivated individual with exceptional social skills, communication abilities and freight forwarding service background. Pursues every opportunity to support team members and proactively address issues. My main aim is to work in an organisation where I can be part of a close-knit environment Willingness to take on added responsibilities to meet team goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Provision Management
Expeditors International
07.2023 - Current
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Ensured that we are covering our costs and requested for customer rates to reviewed to ensure we are making profit
- liaise with the operators on any changes to data.
- Created and ran weekly reports to confirm accuracy of data, for both cost and sell rates and made corrections according to customer requirements
- weekly reports run to ensure all additional charges are being billed to the customer, to ensure minimal write off.
- Liaised with operators to ensure all additional charges are billed within a timely manner
- Liaised with the account management team to review and increase rates for RFQ customers
Customs Brokerage Operations
Expeditors International
07.2019 - 07.2023
- Organised the delivery and invoicing of allocated clients
- Facilitated timely delivery of shipments to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail in a timely manner
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, shipping lines, ground handling agents to ensure smooth delivery of shipments.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Invoicing Clerk
Expeditors International
04.2013 - 07.2019
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed invoicing and payment processing operations.
- Monitored outstanding invoices and performed collections duties.
- Generated daily, weekly and monthly reports for billing department.
- Verified accuracy of billing data and corrected discrepancies.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Interacted with customers to resolve billing disputes and respond to inquiries.
Sales Representative Assistant Manager
World Luggage
07.2006 - 10.2010
- Responsible for selling a wide range of market leading products, adding growth to the product and the company
- Liaising with customers, making sure that they purchased the correct item for their need
- Always looking for opportunities to cross sell
- Developing friendly communication skills, from dealing in a high paced retail environment
- Consistently delivering the highest standards of service and visual presentation to our customers
- Demonstrating the ability to take action to improve branch performance
- Driven by exceeding customer expectations, focussing on customer needs
- Being fully aware of all products, services and keeping pace with the latest trends in the market
- Ensuring customers are well received and looked after
- Remaining professional, especially when dealing with customers’ complaints.
- Completed store opening and closing procedures by counting drawers and managing security.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Retail Sales Consultant
T-Mobile
05.2003 - 06.2006
- Directly interacted with customers on finding the best phone contracts that would suit their budget and needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Utilized upselling techniques to promote additional products and increase sales.
- Ensured to meet monthly targets to earn commission and rewards.
Education
Bachelor of Law - LAW
London College University
London, UK 09.2005
A Levels - Psychology, Sociology, LAW
Ellen Wilkinson 6th Form
London, UK07.2003
High School Diploma -
Ellen Wilkinson High School
London, UK07.2001
Skills
- Punctual and reliable, and I approach work in a focussed and professional manner
- Confidence in the use of computers, ability to quickly adapt to new computer systems
- Ambitious, fast learner, and always look at others for inspiration and guidance when required
- Keen on challenges, and take on board any advice, or constructive criticism
- Listen intently, before offering possible solutions to scenarios or situations
- Articulate, able to rapidly assimilate and utilise information
- A creative thinker, who always likes to think outside the box when difficult challenges arise
Timeline
Provision Management
Expeditors International
07.2023 - Current
Customs Brokerage Operations
Expeditors International
07.2019 - 07.2023
Invoicing Clerk
Expeditors International
04.2013 - 07.2019
Sales Representative Assistant Manager
World Luggage
07.2006 - 10.2010
Retail Sales Consultant
T-Mobile
05.2003 - 06.2006
Bachelor of Law - LAW
London College University
A Levels - Psychology, Sociology, LAW
Ellen Wilkinson 6th Form
High School Diploma -
Ellen Wilkinson High School