Sajid Sadi
Parkville,VIC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Scape Australia Management Pty Ltd.
06.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, enhancing Workplace Health and Safety significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems that boosted overall business consistency and reliability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Led People & Culture project aimed at establishing unique and forward looking organizational culture.
- Increased profit by streamlining operations.
Operations Supervisor
Scape Australia Management Pty Ltd.
07.2022 - 06.2023
- Fostering relationship with Peter MacCaallum Cancer Centre's patient accommodation department.
- Facilitate comfortable accommodation for cancer patients seeking radiation treatment at Peter MacCallum Cancer Centre.
- Fostered relationship with Killara Foundation facilitating accommodation for indigenous men, women and children.
- Creation of student bookings
- Organize cleaning of apartments with the assistance of the Wellness & Hygiene team.
- Over-seeing of facilities related issues and resolving them working with Facilities Management team.
- Improved operational efficiency by introducing and implementing new processes.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Customer Experience (FT - Permanent)
Scape Australia Management Pty Ltd.
12.2021 - 07.2022
- Strengthened relationship with PeterMacCallum Cancer Centre and facilitated accommodation for cancer patients seeking treatment.
- Fostered relationship with Killara Foundation facilitating accommodation for indigenous men, women and children.
- Creation of student bookings
- Organize cleaning of apartments with the assistance of the Wellness & Hygiene team.
- Over-seeing of facilities related issues and resolving them working with Facilities Management team.
- Developed relationships with customers to provide unrivaled customer experience.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Distinguished business issues and gathered information on customer experiences.
- Provided customized customer services, tracking customer experience management fulfillment.
Trust Accounts Administrator (Casual)
Student Housing Australia
09.2018 - 12.2018
- Managing bond lodgments and refunds with RTBA for a large number of tenants
- Processing invoices for vendors using EzeScan
- Handling banking tasks in regards to receipt of rental payments from clients
- Delivered comprehensive training sessions for junior administrators, enhancing team skills in trust account management techniques.
Leasing Officer (Casual)
Student Housing Australia
12.2016 - 02.2018
- Enhanced tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
- Increased occupancy rates by effectively marketing available properties and showcasing their features to prospective tenants.
- Streamlined application processes, resulting in quicker turnaround times for prospective tenants.
- Collaborated with maintenance teams to address any necessary repairs or improvements prior to tenant moving in.
- Achieved timely rent collection through consistent communication and diligent follow-up with tenants.
- Maintained accurate records of all leasing transactions, ensuring compliance with company policies and legal regulations.
- Coordinated open house events to showcase available units, leading to an increase in applications received.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Sales Assistant (Casual)
Focus On Furniture
09.2017 - 10.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Retail Sales Assistant (Casual)
Far Pavilions Interiors Pty Ltd.
11.2015 - 03.2016
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
Education
Master of Architecture -
Swinburne University of Technology
Hawthorn, VIC12.2021
Bachelor of Environments - Architecture
The University of Melbourne
Parkville, VIC12.2018
IGCSE O Levels And GCE A Levels -
The Aga Khan School
Dhaka, Bangladesh06.2014
Skills
- Incidents management
- Financial Management
- Performance reporting
- Health and safety compliance
- Process Improvement
- Business Development
- Staff Management
- Performance monitoring
- Customer Relationship Management
- Contract Negotiation
- Conflict Mediation
- Fluent in English, Bengali, Hindi & Urdu
- Staff Development
References
Tim Glass
State Operations Manager - Scape Australia Management Pty Ltd.
tim.glass@scape.com.au
0427 757 471
James Hawley
General Manager - Deakin Residential Services
0403 064 955
Certification
Certificate IV in Real Estate Practice
Entry Education
September 2023 - June 2024 (Completed)
Timeline
Operations Manager
Scape Australia Management Pty Ltd.
06.2023 - Current
Operations Supervisor
Scape Australia Management Pty Ltd.
07.2022 - 06.2023
Customer Experience (FT - Permanent)
Scape Australia Management Pty Ltd.
12.2021 - 07.2022
Trust Accounts Administrator (Casual)
Student Housing Australia
09.2018 - 12.2018
Sales Assistant (Casual)
Focus On Furniture
09.2017 - 10.2017
Leasing Officer (Casual)
Student Housing Australia
12.2016 - 02.2018
Retail Sales Assistant (Casual)
Far Pavilions Interiors Pty Ltd.
11.2015 - 03.2016
Master of Architecture -
Swinburne University of Technology
Bachelor of Environments - Architecture
The University of Melbourne
IGCSE O Levels And GCE A Levels -
The Aga Khan School
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