Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative

Sajina Waiba

Sydney,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Bhatbhateni Supermarket
03.2021 - 11.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Barista Trainer

Italian Espresso
02.2021 - 11.2022
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Taught proper procedures and strategies for success to new employees.

Cashier

Sales Department
10.2020 - 12.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Bachelor In Business - Financial And Management

King's Own Institute
Sydney
03.2022

Skills

  • Interpretation and Translation Services
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Speaking
  • Call Documentation
  • Understanding Customer Needs
  • Needs Assessment

Languages

Hindi
Professional Working
Nepali
Native or Bilingual
English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Bhatbhateni Supermarket
03.2021 - 11.2022

Barista Trainer

Italian Espresso
02.2021 - 11.2022

Cashier

Sales Department
10.2020 - 12.2021

Bachelor In Business - Financial And Management

King's Own Institute

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Sajina Waiba