Sajini Lakeesha
Melbourne,VIC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Store Owner
Lakeesha Enterprises
Dhargatown, Sri Lanka
05.2018 - Current
- Developed store policies and procedures to ensure customer satisfaction.
- Created a unique shopping experience for customers by providing personalized service.
- Organized and scheduled staff to maximize efficiency in the store.
- Managed inventory levels, restocking shelves as needed.
- Analyzed financial data to identify trends that could improve operational performance.
- Assisted with purchasing decisions based on customer demand and current market conditions.
- Implemented marketing campaigns to increase brand visibility and attract new customers.
- Performed daily operations such as opening and closing the store, cashiering, stocking merchandise.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Negotiated contracts with vendors to secure best prices for products.
Operations Manager, Customer Experience
New Imesh Hardware
Aluthgama, Sri Lanka
02.2017 - 04.2018
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
- Assisted customers in resolving issues with their accounts or orders.
- Created reports of customer service activities for management review.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Maintained a professional attitude while providing excellent customer service.
- Performed data entry tasks to keep records up-to-date and accurately entered into the system.
- Identified potential problems and escalated them as needed to ensure resolution.
- Resolved customer complaints in a timely manner by addressing root causes of the issue.
Assistant Store Manager Trainee
New Imesh Hardware
Aluthgama, Western Province, Sri Lanka
04.2016 - 02.2017
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
Education
MBA - Master of Professional And Practising Accounting
Melbourne Polytechnic
Preston, VIC01-2025
BBA - Management Accounting
Chartered Institute of Management Accountants CIMA
Sri Lanka11-2016
Skills
- Call Monitoring
- Handling Escalations
- Account Management
- Call Center Operations
- Complaint resolution
- Customer Relationship Management (CRM)
- Skilled multi-tasker
- Customer Retention
- MS Office
- Account Updates
Languages
English
Professional
Timeline
Store Owner
Lakeesha Enterprises
05.2018 - Current
Operations Manager, Customer Experience
New Imesh Hardware
02.2017 - 04.2018
Assistant Store Manager Trainee
New Imesh Hardware
04.2016 - 02.2017
MBA - Master of Professional And Practising Accounting
Melbourne Polytechnic
BBA - Management Accounting
Chartered Institute of Management Accountants CIMA
Similar Profiles
Lewis McCanceLewis McCance
CDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner EnterprisesCDL A OTR Truck Driver at US XPRESS ENTERPRISES, INC, Werner Enterprises
Kayode DamolaKayode Damola
Warehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass EnterprisesWarehouse Operative, Production Operative-Packer and loader at I&S Global Enterprises, Gama Glass Enterprises
Ankit SapraAnkit Sapra
Senior Manager - Project Management at Mumbai International Airport Ltd (Adani Enterprises Ltd)Senior Manager - Project Management at Mumbai International Airport Ltd (Adani Enterprises Ltd)
Chase WallisChase Wallis
Customer Service/Sales Administrator at Emerson CoachingCustomer Service/Sales Administrator at Emerson Coaching
Ngoc Huy DuongNgoc Huy Duong
Focus Bear — AI Evaluation & Prototyping Intern at Focus BearFocus Bear — AI Evaluation & Prototyping Intern at Focus Bear