SAJIT JACOB
Bella Vista,NSW
Summary
Analytical and solutions-oriented professional with over 20 years of experience in data analytics and insights. Successful track record of delivering projects through various phases, providing fact based, customer focused insights and solutions through a combination of exceptional analytical ability, effective communications, and stakeholder engagement skills.
Overview
22
22
years of professional experience
Work History
Senior Analyst
Transport for NSW
Macquarie Park, Australia
01.2022 - Current
- Delivered monthly and quarterly asset performance reports covering heavy rail assets for the transport executive leadership to support asset management, assurance planning and prioritisation activities.
- Collaborated with cross-functional teams to uplift reporting.
- Conducted data analysis to identify trends and potential issues.
- Created cover papers for board meetings to facilitate informed decision-making.
Business Insights Analyst
Transport for NSW
Burwood, Australia
08.2019 - 12.2021
- Responsible for the delivery of the monthly HR People Dashboard for Transport Shared Services (TSS) in Tableau using Establishment data for the Execs and the Leadership Team
- Developed and delivered the ongoing monthly Client Satisfaction dashboard in Tableau using survey responses captured within MyTransport
- Developed and delivered Client KPI dashboard in Tableau for Sydney Trains, NSW Trains, Sydney Metro and TfNSW
- Created sharepoint site framework for all business areas within TSS to provide internal and external stakeholders with up to date information
- Engaged with multiple stakeholders to gather requirements, manage scope and establish clear timelines and outcomes
- Performed other ad-hoc data analysis, as requested, by the Leadership.
Analyst - Data and Decision Science
Commonwealth Bank Of Australia
Sydney, Australia
06.2018 - 08.2019
- Worked as an Analyst within the Data & Decision Science team that focused on analysing customer data to launch targeted campaigns called the Next Best Conversations (NBCs) for retail banking customers
- Was responsible for analysing the performance of all campaigns across customer journeys and make recommendations for optimisation
- Provided analytical support through data extraction from Teradata using SQL and providing insights by creating presentation packs for stakeholders.
Data Lead - Meat Transformation
Woolworths (Through TCS, Australia)
Bella Vista, Australia
06.2017 - 06.2018
- Engaged with stakeholders to map the operating model and identify sources of data
- Engaged with external vendors to understand data format as required by Quintiq and Foods Connected and provide dummy data for testing during the pilot implementation phase
- Map existing data from source to destination and identify various touch points.
Analytics Consultant
Woolworths (Through TCS, Australia)
Bella Vista, Australia
10.2016 - 05.2017
- Worked closely with Retail Analytics and Range Planning team to develop a simulator tool that would help category managers to decide range during the range review process
- Engaged with business users to understand business processes, translate the business requirements into functional and non-functional specifications for the development teams
- Coordinated a six member team of on-shore/Off-Shore developers to execute the project
- Tracked project milestones and key deliverables as per the project plan
- Provided regular status update to project sponsors during governance meetings.
Data Lead
Woolworths (Through Tata Consultancy Services, Australia)
Bella Vista, Australia
11.2015 - 10.2016
- Implemented the strategy for data to ensure solution design aligned to the Range & Space Optimisation (RSO) program and enterprise strategy
- Defined and documented business processes in relation to information management across different divisions
- Engaged with stakeholders to understand the impacts and requirements of the data strategy
- Worked with the project manager to build a plan of activities required to deliver data into a program of work.
Analytics & Insights - Consultant
Celcom Axiata Berhad (TCS)
Kuala Lumpur, Malaysia
01.2012 - 11.2015
- Provided consulting and data driven insights to the Customer Value Management Team to improve campaign effectiveness
- Collaborated with the marketing team in managing their sales objective by planning and designing appropriate BTL campaigns.
Analytics & Insights-Consultant
PepsiCo (TCS)
Plano, USA
01.2011 - 01.2012
- Led a 7-member team to develop a pricing simulator that would help brand managers from PepsiCo's food and beverages division to maximize market share by optimizing SKU attributes like product size and package type.
- Ensured timely delivery of projects and deliverables by team members as per agreed SLAs.
Delivery Manager - IMS Health
TCS
Bangalore, India
01.2010 - 01.2011
- Led a large team to deliver multiple analytics projects using SAS & Advance Excel.
- Successfully transitioned the entire process from erstwhile vendor to TCS.
- Implemented process improvements to enhance service efficiency and quality.
- Mentored team members in best practices for project management methodologies.
Delivery Manager - Various Clients
GE Capital/Mu-Sigma Inc.
Bangalore, India
10.2003 - 01.2010
- Engaged in the oversight and delivery of multiple analytics projects for various clients.
- Coordinated cross-functional teams to streamline project workflows and communication.
- Developed strategies to enhance customer satisfaction through improved service delivery.
Education
PGDM (MBA) -
XIM
Bhubaneswar, India01.2003
Civil Engineering -
College of Engineering
Trivandrum, Kerala, India01.1998
Skills
- Data visualization tools
- Advanced Excel proficiency
- Presentation software expertise
- Basic SQL knowledge
- Teradata experience
- Demand forecasting techniques
- Market segmentation strategies
- Campaign analytics insights
- Project management skills
Additional Information
Tableau, Power BI, Advance Excel, Powerpoint, Basic SQL, Teradata, Demand forecasting, Segmentation, Campaign analytics, Project management, Australian Citizen
Timeline
Senior Analyst
Transport for NSW
01.2022 - Current
Business Insights Analyst
Transport for NSW
08.2019 - 12.2021
Analyst - Data and Decision Science
Commonwealth Bank Of Australia
06.2018 - 08.2019
Data Lead - Meat Transformation
Woolworths (Through TCS, Australia)
06.2017 - 06.2018
Analytics Consultant
Woolworths (Through TCS, Australia)
10.2016 - 05.2017
Data Lead
Woolworths (Through Tata Consultancy Services, Australia)
11.2015 - 10.2016
Analytics & Insights - Consultant
Celcom Axiata Berhad (TCS)
01.2012 - 11.2015
Analytics & Insights-Consultant
PepsiCo (TCS)
01.2011 - 01.2012
Delivery Manager - IMS Health
TCS
01.2010 - 01.2011
Delivery Manager - Various Clients
GE Capital/Mu-Sigma Inc.
10.2003 - 01.2010
PGDM (MBA) -
XIM
Civil Engineering -
College of Engineering
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