I've excelled as a business tech support consultant for two years, driving business growth by engaging clients, exceeding sales targets, and nurturing relationships. My proactive outreach and tailored solutions showcase my commitment to customer satisfaction. Due to my outstanding performance, I rewarded as TELSTAR. In this position, I lead a team, develop strategies, and align efforts with the company's vision, reflecting my leadership potential and dedication to success.
I am a business expert in our store, equipped with a deep understanding of retail dynamics. My proficiency in Telstra systems earned me the coveted Telstar award for our region. I excel in utilizing these systems to provide tailored customer solutions. Beyond this, I've eagerly embraced additional responsibilities such as mentoring, process improvement. My journey is defined by a comprehensive knowledge of Telstra systems, a passion for retail, and a commitment to driving growth and innovation in our ever-evolving industry.
I worked as Latrobe business consultant, dedicated to developing an dashboard using Power BI. My role involves translating complex data into meaningful visualizations for informed decision-making. With expertise in project management and data analysis, I collaborate with stakeholders to design intuitive dashboards that offer valuable insights.
I have excelled as a process developer with expertise in IT Asset Management (ITAM), focusing on a specialized project for Google. My role involved optimizing IT asset tracking and utilization processes through careful analysis and collaboration. Raising tickets for asset users for their further solutions. Collaborated closely with fellow team members to ensure consistent communication, case management, and service delivery.
Network Troubleshooting
Ticket management
Remote Support
Security Protocols
Customer Support
Communicating with clients