Looking for a position in a company that needs and values quality front-end customer support service and can benefit from my positive interaction skills and technical abilities which will ultimately improve customer satisfaction.
Polished, professional customer service rep offering: 8+ Years of experience providing customer support over Phone/Email and face to face within Banking and Finance, Telecommunications, Hospitality and Retail sectors. Very good Team player and have a lot of respect for all the customers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes. Currently Hold Australian Citizenship. Proficient in MS Word, MS Excel, Outlook. Good interpersonal skills, commitment, result oriented, hardworking with a quest and zeal to learn new technologies and undertake challenging tasks. Ability to analyse and interpret test data to verify system performance.