Saju Rajan

• Spearheading a high performing "Security Value Stream" team that delivers Technology Capabilities to improve the security posture of NBN Co.
• Implementing Security controls & Solutions across various security domains
  - Identity & Access Management
  - Malware Defense
  - Cyber Security Logging, Monitoring and Automation
  - Firewall Assurance & Management
  - Threat & Vulnerability Management
  - Security Zoning
  - Penetration Testing
  - Zero Trust
• Chair governance meetings and steering committee meetings.
• Key stakeholders I manage are Chief Security Officer & Chief Networks Officer
• Facilitate regular risk, legal & regulatory, internal audit review sessions.
• Lead the new capability roadmap & group prioritization across business units.
• Financial governance of CAPEX budgets.
• Delivered the ACSC Essential Eight uplift program to improve the E8 maturity level of NBN Co to Level 2. This involved multiple workstreams across the 8 mitigation strategies.
• Delivered the CSOC & Active Network Security uplift program to improve the security posture of NBN Co. network. This involved various security initiatives as follows

- Reduce the risks associated with Third Party Vendor Access

- Reduce the risks associated with Privileged User Access

- Reduce the risks associated with Managed Service Provider Access

- Improved logging and monitoring

- Implementation of Centralized Firewall Management Solution

- Implementation of Vulnerability Management solution

- Implementation of End Point Detection & Response Solutions

• Works closely with Enterprise Security Architecture in developing security solutions for various security initiatives.
• Contributed significantly to the development of Enterprise Security Strategy.

• Lead the Trouble to Resolve ValueStream
• Matrix managed External Workers (BA, Testers and Process Analysts)
• Maximized performance by monitoring daily activities and mentoring team members.
• Chair governance meetings and steering committee meetings.
• Lead the new capability roadmap & group prioritization across business units.
• Financial governance of CAPEX budgets
• Successfully delivered DCOSIS 3.1 IT and Engineering capability – Key Initiative for capacity uplift (20-30% capacity uplift across the HFC network).
• Delivered multiple COVID19 capabilities within budget and timeframe to make the NBN Co initiative to provide 40% extra bandwidth to internet providers successful.
• Optimized budget usage by defining the minimum viable product (MVP) for multiple initiatives resulting in ~2M savings in FY20/21.
• Improved collaboration and engagement of various internal (Performance, Routine maintenance, Capacity and Technology delivery) and external teams (Vendors,Engineering, CTO, SEO & OMN)

• Owned and prioritized product backlog.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Worked with customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive Software and Network solutions.
• Guided and influenced existing partners on recommended upgrades and enhancements to integrated Software and Network solutions.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Operated under SAFe Agile frameworks to efficiently organize and carry out project tasks.
• Delivered capabilities worth more than 25 million dollars across IT & Network engineering.
• Created portfolio epics, EPICs, User Stories, Acceptance Criteria
• Worked with IT Architects and Lead BAs in capability estimations
• Performed sprint planning, Participated in daily standup's & Coordinated showcases
• Worked closely with business stakeholders to identify solution opportunities
• Worked closely with IT and Engineering Architects to develop IT & Network solutions.

• Oversaw variety of projects, including budgets, milestones and team performance.
• Matrix managed 5 External Workers
• Lead the Technology Delivery Stream of work for the launch of HFC Technology connecting 3 million homes to the NBN Co Network.
• Represented business and provided requirements in developing solutions for the following OSS/BSS systems

-Comptel (HFS) - Fulfillment System

-NOKIA SMP - Test & Diagnosis System

-IBM MAXIMO - Field Work Management System

-BMC Remedy - Assurance Trouble Ticket Management System

-IBM Tivoli Netcool - Assurance Network Alarm Management System

-Customer Portal

-Multiple Network Element Management Systems

• Defined nonfunctional requirements in accordance with the operational targets and KPIs.
• Coordinated integrated releases from requirements to UAT & deployment
• Designed operational improvement initiatives/solutions that helped operations to reduce (Mean Time To Respond & Mean Time to Restore)
• Re-engineered the operational processes in alignment with NBNs Customer Experience Requirements.
• Optimized existing systems and tools to help Network operations meet the KPIs in regards to customer experience
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Worked for Telstra Corporations LTD.
• Lead a 12 member team of Systems engineers and provided 24x7 application support for several business critical OSS applications.
• The team performed regular proactive & reactive maintenance activities including OS & Application patching, backup, restoration etc.
• Continuously met KPIs in terms of SLA adherence, application availability, Incident Reduction and application performance etc.
• Worked with Telstra Global Operations Centre stakeholders in defining the automation strategy
• Worked with Telstra Network and Service Assurance stakeholders in defining the OSS landscape and strategy
• Coordinated with multiple vendors to deliver various projects.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.