Sakinah Zivanovic
Truganina
Summary
Proven track record in enhancing customer satisfaction and maintaining sanitary environments, as demonstrated at Local Homes. Skilled in cleaning, sanitisation, and customer service, with a knack for creating positive experiences. Excelled in teamwork and leadership, significantly improving client happiness and operational efficiency.
Overview
6
6
years of professional experience
Work History
House Cleaner
Local Homes
01.2022 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming, and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organised tasks efficiently, prioritizing workload according to client preferences and property requirements.
Volunteer
Charity Stalls and Markets
01.2020 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organisation and planning.
- Used strong interpersonal communication skills to convey information to others.
- Exhibited excellent communication and customer service relations skills.
- Assisted in organising local charity events to raise funds for disadvantaged families.
Customer Service Cashier
Many Market Stalls
07.2019 - Current
- Maintained a clean and organised workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Babysitter
Local Homes
01.2022 - 09.2023
- Organised games, completed puzzles, and provided engaging story reading to children.
- Communicated positively with children and guardians.
- Organised and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organised environment to ensure the well-being of children under care.
- Taught children to organise toys, wash hands, and share, leading by example.
- Planned fun outings and educational activities to keep children entertained.
Education
Al-Taqwa College
Truganina, VIC12-2028
Skills
- Cleaning and sanitisation
- Positive attitude
- Customer satisfaction
- Patience and empathy
- Customer service
- Teamwork and collaboration
- Cash handling
- Leadership qualities
- Managing routines
- Answering phones
Qualified to manage events based on leadership skills
Nominated by school Student Well Being teachers to lead and manage group activities, and help maintain good behaviour.
Timeline
House Cleaner
Local Homes
01.2022 - Current
Babysitter
Local Homes
01.2022 - 09.2023
Volunteer
Charity Stalls and Markets
01.2020 - Current
Customer Service Cashier
Many Market Stalls
07.2019 - Current
Al-Taqwa College