SAKINNAH JAN MOHD MUSTAFA
Mickleham,VIC
Summary
- Skilled negotiator with the ability to build unity and achieve mutually beneficial outcomes and with persuasive abilities, ensuring successful agreements and long-term relationships.
- Resilient and motivated with extensive experience in fast-paced, high-volume environments. A collaborative and responsive team player with leadership abilities, skilled at building trusted relationships both internally and externally.
- Communicative and proactive, fostering effective collaboration and positive workplace connections.
- Proven ability to implement innovative ideas that streamline processes and consistently enhance service quality.
- Detail-focused with strong critical thinking skills, proven ability at analyzing complex information and making informed decisions.
Overview
29
29
years of professional experience
Work History
ADMINISTRATIVE
Dawson Street Children’s Co-operative
12.2024 - 02.2025
- Managed daily operations of a childcare facility, including enrolments, finances, and parent communication, ensuring compliance with regulations and the National Quality Framework.
- Handled waitlists, maintained accurate medical and digital records, and supported staff rostering and training.
- Welcomed families, conducted tours, responded to enquiries, and fostered strong relationships with children, families, and educators.
- Performed general admin and upheld a safe, supportive environment.
TALENT ACQUISITION TRANEE
SummitNext
07.2024 - 10.2024
- Led global talent acquisition efforts, leveraging advanced sourcing techniques to attract top candidates and brokers in the Forex industry.
- Managed client accounts, aligning recruitment strategies with business needs to improve satisfaction and retention.
- Streamlined recruitment and onboarding by coordinating with internal teams, reducing time-to-hire and turnover.
- Executed targeted strategies that expanded the brokerage network and enhanced market reach through strong broker partnerships.
ADMIN ASSISTANT
Serenity Solutions Pvt. Ltd.
08.2024 - 08.2024
- Provided administrative support to the NDIS team to ensure smooth service delivery.
- Managed emails, appointments, meetings, and office supplies.
- Prepared documents and maintained accurate, confidential client records.
- Updated client information in the system and liaised with clients, service providers, and team members.
- Ensured compliance with NDIS policies while handling sensitive information with discretion. Built strong rapport with all stakeholders.
CUSTOMER SERVICE AGENT
Probe CX
06.2023 - 04.2024
- Acted as the first point of contact for customer inquiries, resolving issues or redirecting calls as needed.
- Delivered high-quality support, maintained detailed records, and ensured customer satisfaction.
- Managed high call volumes, escalated priority issues, and upheld safety and compliance standards.
- Participated in ongoing training and developed strong skills in conflict resolution and issue escalation.
ASSISTANT MANAGER
Liberty Real Estate
11.2021 - 10.2022
- Generated sales through cold calling and represented clients to find suitable properties.
- Built strong relationships with developers, builders, and clients.
- Prepared Statements of Information (SOI) for market comparisons and managed office administration.
- Successfully expanded inventory of home and land packages and townhouses.
CUSTOMER SOLUTIONS SPECIALIST
Probe Group
09.2021 - 10.2021
- Handled inbound and outbound calls, providing information and support on COVID-19 restrictions and assistance for DJPR Victoria.
- Resolved complex personal and business issues with empathy, building rapport and gathering key information.
- Maintained strong product knowledge to address queries efficiently and collaborated with support teams on escalations.
- Met KPIs, ensured accurate data entry, and upheld company policies while resolving complaints professionally.
DIRECTOR/OPERATIONS MANAGER
Santinos Pizza
11.2010 - 12.2017
- Implemented marketing strategies and staff training to ensure franchise consistency; developed SOPs to streamline operations and cut costs.
RECOVERY EXECUTIVE
Maxis Communication (Maxis Berhad) for SRG ASIA PACIFIC Sdn Bhd
01.2001 - 11.2002
- Recover former customers for Maxis Communication by making courtesy calls from the company’s database.
RECRUITMENT CONSULTANT
Tele Temps Asia Pacific Sdn. Bhd
01.1998 - 11.2000
- Recruited top talent tailored to clients' role requirements.
SALES REPRESENTATIVE
Comit Communication Technology Sdn. Bhd
01.1996 - 12.1997
- Manage the entire sales process, prioritizing customer needs, exceptional service, and strong client relationships.
Education
Diploma of Human Resources Management -
Holmesglen Institute
Chadstone, Victoria04.2021
Certificate in Real Estate Representative - undefined
Entry Education
Victoria01.2021
Certification III in Business Administration - undefined
Swan TAFE
01.2006
MULTILINGUAL ABILITIES
English
Malay
Hindi
Urdu
WORKING RIGHTS
Visa Status: Australian Permanent Resident with full working rights
Timeline
ADMINISTRATIVE
Dawson Street Children’s Co-operative
12.2024 - 02.2025
ADMIN ASSISTANT
Serenity Solutions Pvt. Ltd.
08.2024 - 08.2024
TALENT ACQUISITION TRANEE
SummitNext
07.2024 - 10.2024
CUSTOMER SERVICE AGENT
Probe CX
06.2023 - 04.2024
ASSISTANT MANAGER
Liberty Real Estate
11.2021 - 10.2022
CUSTOMER SOLUTIONS SPECIALIST
Probe Group
09.2021 - 10.2021
DIRECTOR/OPERATIONS MANAGER
Santinos Pizza
11.2010 - 12.2017
RECOVERY EXECUTIVE
Maxis Communication (Maxis Berhad) for SRG ASIA PACIFIC Sdn Bhd
01.2001 - 11.2002
RECRUITMENT CONSULTANT
Tele Temps Asia Pacific Sdn. Bhd
01.1998 - 11.2000
SALES REPRESENTATIVE
Comit Communication Technology Sdn. Bhd
01.1996 - 12.1997
Certificate in Real Estate Representative - undefined
Entry Education
Certification III in Business Administration - undefined
Swan TAFE
Diploma of Human Resources Management -
Holmesglen Institute