Saksham Adhikari
Melbourne,Victoria
Summary
A talented and enthusiastic individual who has 2 years customer service experience. I have a strong work ethic and a willingness to adapt, learn new skills quickly all with a focus on teamwork. Having a ‘can do’ attitude and an ability to ensure that all tasks assigned to me are completed efficiently and to a high standard. Physically fit and able to communicate fluently in English. I share a strong compassion towards fairness. I work both independently and as part of a team. I can effectively manage my workload and deliver results team wide. I am currently looking for a new and challenging position, one which will make best use of my existing skills and experience and further my personal and professional development.
Overview
7
7
years of professional experience
Work History
TEAM MEMBER
THE SANDWICH GROUP
06.2021 - Current
- Using a forklift
- Making different sandwiches in bulk
- Labelling, packing, and wrapping the orders
- Fulfilling the orders for the day within a limited time
- Working in a team, collaborating with each other
- Achievements:
- I learnt how to deal with different types of warehouse settings and how things work in a production warehouse where we were given task to build things from the scratch and how orders are fulfilled
- I also learnt the core importance of teamwork in which everyone was given a task and how things flowed through with everyone doing their part.
TEAM MEMBER
BAKERS CRUST
06.2021 - 07.2023
- Using a forklift
- Making and packing different types of bread
- Labelling, packing, and wrapping the orders
- Fulfilling the orders for the day within a limited time
- Working in a team, collaborating with each other
- Achievements:
- I learnt how to deal with different types of warehouse settings and how things work in a production warehouse where we were given task to build things from the scratch and how orders are fulfilled
- I also learnt the core importance of teamwork in which everyone was given a task and how things flowed through with everyone doing their part.
PRODUCTION TEAM MEMBER
OPORTO, NARRE WARREN
11.2020 - 03.2021
- Dealing with the customers, working on the grill, preparing orders for serving the customers, taking customers’ orders, preparing the fries, making burgers, cleaning the grill, and opening and closing the store alongside maintaining the stock level
- Achievements:
- I learnt how to deal with different types of customers, prepare different types of food according to the demand of the customer
- I learnt about teamwork and how to handle things in a fast-paced situation
- I also learnt how to complete the tasks given within a time limit
HAIELO, ASCOT VALE
09.2019 - 05.2020
- Dealing with the customers and booking appointments for them, handling calls and explaining about the products to the customer
- Had to keep track of the customer’s work, whether it has been completed or not
- Also, I got familiar with the app Runabout which is a data storing app which stored data about the customers and assigned the appointments to the respective team member
- Achievements:
- I learnt how to deal with different types of people, communicate with them fluently, I also learnt that rejection is very common, and it is very essential to keep focus after a rejection because after every rejection, the next customer can be a potential one
- Also, I learnt listening is more important than talking and customers are the priority, and it is always good to be professional and presentable with the customers
- 3
CUSTOMER SERVICE
SEASONS PROVEDORE
12.2018 - 09.2019
- Preparation of drinks, communicating with the customers, serving the customers, cash handling, making coffee and cleaning
- Achievements:
- I learnt about the communication skills and learnt about hospitality
- Also, I learnt about handling and managing payment
- Similarly, I learnt the techniques to make couple of drinks.
Level 1 Helpdesk Agent
Dream Search Consultant
01.2017 - 12.2018
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
Education
Diploma - Family And Community Services
Ridge College
Melbourne, VICUNDERGRADUATE - Cyber Security
MELBOURNE INSTITUTE OF TECHNOLOGY
Melbourne, VIC06.2023
Skills
- Technical Support
- Willingness to Learn
- Parts Labeling
- Guest Satisfaction
- PCI (Payment Card Industry)
- Hand Scanners
- Heavy Lifting
- Following Instructions
- Component Determination
- Attention to Detail
- Leadership
- Stocking and Replenishing
- Documentation and Recordkeeping
- Sales Expertise
- Safe Work Practices
- Product Knowledge
Additional Information
- LEARN TO FLY ACADEMY, MELBOURNE
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
TEAM MEMBER
THE SANDWICH GROUP
06.2021 - Current
TEAM MEMBER
BAKERS CRUST
06.2021 - 07.2023
PRODUCTION TEAM MEMBER
OPORTO, NARRE WARREN
11.2020 - 03.2021
HAIELO, ASCOT VALE
09.2019 - 05.2020
CUSTOMER SERVICE
SEASONS PROVEDORE
12.2018 - 09.2019
Level 1 Helpdesk Agent
Dream Search Consultant
01.2017 - 12.2018
Diploma - Family And Community Services
Ridge College
UNDERGRADUATE - Cyber Security
MELBOURNE INSTITUTE OF TECHNOLOGY
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