Summary

Overview

Work History

Education

Skills

Hobbies and Interests

Languages

Timeline

Saksham Sharma

Banksia Grove,Australia

Summary

Strategic Operations & Hospitality Professional with a Master of International Hospitality Management (ECU) and extensive experience with global brands including Accor, Taj Hotels, Woolworths, and Officeworks. Proven expertise in optimizing complex workflows, managing high-volume POS/logistics operations, and leading front-of-house services for international events involving 50+ nationalities. Adept at leveraging data-driven insights to enhance customer-experience transformations, resolve high-stakes escalations, and drive cross-functional project success in fast-paced, multicultural environments.

Overview

years of professional experience

years of post-secondary education

Work History

TEAM MEMBER

OFFICEWORKS

Perth, Australia

10.2023 - Current

Financial Operations: Processed high-volume transactions via POS systems with 100% accuracy in cash/card reconciliation and financial reporting.
Sales & Consulting: Recommended tailored stationery, technology, and furniture solutions to meet customer needs, driving increased sales and satisfaction.
Logistics & Fulfillment: Led Click & Collect and receiving operations, optimizing order staging and intake to improve inventory flow and pickup efficiency.
Customer Resolution: Resolved complex returns and service issues with professionalism to maintain brand loyalty and customer retention.
Merchandising & Inventory: Managed stock accuracy and visual merchandising, setting up promotional displays and organizing inventory for peak accessibility.
Operational Excellence: Executed opening/closing duties and maintained high safety and cleanliness standards to enhance store productivity.
Team Collaboration: Partnered with cross-functional teams and vendors to meet sales targets, improve service quality, and streamline daily goals.

Online Personal Shopper

Woolworths Supermarket

Perth, Australia

09.2023 - Current

Digital Order Fulfillment: Executed online orders by identifying and substituting items to meet strict digital order SLAs and delivery windows.
Quality & Hygiene Standards: Packed customer orders to high safety and hygiene standards, minimizing errors and reducing return rates through careful handling.
Inventory & Replenishment: Supported stock management by restocking and maintaining accurate inventory records for both digital and in-store availability.
Cold Chain & Safety: Managed perishable and fragile items using specific bagging techniques and sanitary protocols to ensure product integrity and customer safety.
Logistics Coordination: Determined optimal delivery methods based on order size and destination while collaborating with teams to ensure timely pickups.
Administrative Accuracy: Maintained precise records of orders, returns, and payments, ensuring full compliance with company quality control policies.
Process Improvement: Identified operational efficiencies and supported team members during peak periods to maintain consistent service standards.

Front Office Receptionist

Accor – The Living Adventure (FIFA World Cup)

Doha, Qatar

09.2022 - 01.2023

International Guest Operations: Managed front-of-house logistics for a major global sports event, overseeing high-security registration for delegates from 50+ nationalities.
Executive Reporting & Data Analysis: Synthesized operational logbooks and data to prepare daily arrival reports, ensuring total operational readiness and executive-level briefings.
Systems Proficiency (Hotelogix): Expertly operated Hotelogix HMS to manage reservations, accurately enter client data, and maintain strict confidentiality of guest information.
Security & Protocol Compliance: Enforced visitor logs and high-security protocols while managing incoming/outgoing correspondence and administrative documentation.
Strategic Shift Management: Directed night, weekend, and holiday operations to maintain 24/7 continuity and security in a high-stakes, premium service environment.
Service Excellence & Conflict Resolution: Resolved complex guest inquiries and complaints swiftly under extreme environmental pressure, earning formal Certifications of Appreciation.
Administrative Coordination: Streamlined front-desk workflows, including appointment scheduling, meeting room coordination, and supply chain/inventory management.

Corporate Intern

Roger Bravo Advisors Private Limited

Mumbai, India

10.2021 - 08.2022

Stakeholder Engagement: Managed professional relations with high-net-worth individuals and corporate stakeholders while ensuring absolute confidentiality.
Executive Coordination: Orchestrated complex meeting schedules and executive-level communications across multiple platforms to ensure operational alignment.
Data Integrity & Compliance: Maintained sensitive corporate records and client files with meticulous attention to detail and regulatory compliance.
Project Workflow Optimization: Implemented new technologies and streamlined communication protocols to improve cross-functional efficiency and team productivity.
Event & Logistics Management: Coordinated end-to-end logistics for high-level client meetings, conferences, and seminars to ensure seamless execution.
Reporting & Documentation: Prepared executive-level presentations, financial transaction records, and project status reports for senior leadership briefings.
Cross-Functional Collaboration: Partnered with diverse departments on strategic initiatives to drive organizational goals and process improvements.

Trainee

Taj Santacruz – Indian Hotels Company Limited