Summary
Overview
Work History
Education
Skills
reading , healthy lifestyle , listening music , outing
reading , healthy lifestyle , listening music , outing
Languages
Timeline
Generic

Saksham Suri

canberra

Summary

A service-oriented individual with excellent time management, organizational, and prioritizing skills, and an analytical person with strong verbal and written communication skills. Highly communicative professional with more than a year of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Team member position. Ready to help the team achieve company goals. Committed Guest Room Attendant with skills in cleaning, performing maintenance and keeping inventory. Completes various housekeeping jobs individually or with groups. Acknowledged for timely service and positive attitude.

Overview

2
2
years of professional experience

Work History

Guest Attendant

Doma hotels
05.2022 - Current
  • O Managed multiple areas of business including kitchen, cash handling, and cleaning o Attend queries of customers regarding cleaning services
  • Availability Monday to Sunday– Casual
  • Promptly delivered extra linens, paper products, and toiletries to guest rooms upon request.
  • Maintained inventory of items that were placed in each guest room.
  • Reported damages, disturbances, and shortcomings to the supervisor.
  • Inspected rooms to confirm adherence to department standards.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
  • Exercised politeness and discretion when dealing with guests and guest property.

Coffee Barista

Cafe Cherry Beans,
04.2022 - 12.2022
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Addressed specific customer questions and requests, fielding those outside of scope to Barista.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Sanitized equipment and wiping down counters and tables to prevent the spread of germs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prioritized drink requests while managing interruptions.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Set and achieved goals for professional development and advancement.

Front of House Team Member

Spice Affair
01.2022 - 04.2022
  • Established a welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Kept hostess station neat and clean with well-stocked supplies.
  • Stayed ready for quick turnovers by pre-bussing tables.
  • Prepared alcoholic beverages such as standard cocktails for guests.
  • Kept the register accurately through correct billing, payment processing, and cash management practices.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders, and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments, and performing other preliminary tasks.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic Indian restaurant while maintaining a calm, professional demeanour.
  • Utilized POS system to receive and process food and beverage orders.
  • Helped guests at tables when in need of assistance.

Education

Bachelors of Business Informatics - Commerce & IT

University of Canberra
Canberra, ACT

High School Diploma -

Ryan International School
Amritsar
07.2019

Skills

  • O Good Communication
  • O Administration Work
  • O Sales Marketing and Counselings
  • O Hands-on the Job and Role
  • O Front of House
  • O Barista
  • O Guest Attendant
  • Technical Skills
  • O Microsoft Outlook
  • O Microsoft Word
  • O Microsoft Excel
  • O Microsoft PowerPoint
  • Guest Safety
  • Lost and Found Procedures
  • Complex Problem-Solving
  • Front Desk Communications
  • Guest Satisfaction
  • Supply Room Organization
  • Customer Experience
  • Guest Interaction
  • Cleaning Services
  • Special Requests
  • Nightlife Recommendations
  • Creative Solutions
  • Item Pickup and Delivery
  • Cleaning and Maintenance
  • High-Volume Environments
  • Organizational Skills
  • Performance Strategies
  • Team Support and Collaboration
  • Damage and Theft Reporting

reading , healthy lifestyle , listening music , outing

I like to read the blogs of people who tell history or archaeology. I use music to release my stress and work more efficiently secondly it is a stress buster for me. My third hobby is a healthy lifestyle which is the most important part or activity of my routine in which I keep n organized gym routine and healthy eating habits. finally i would

reading , healthy lifestyle , listening music , outing

I like to read historical blogs and studies of archaeology. I use music to work more efficiently and calmly in some situations and adding to it more it acts like a stress buster for me. My third hobby is a healthy lifestyle which is the most important part or activity of my routine in which I keep an organized daily gym routine and healthy eating habits. Finally, my last activity is an outing which I can say is my favourite because I like traveling and learning about new places, and exploring new things in them.

Languages

Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional

Timeline

Guest Attendant

Doma hotels
05.2022 - Current

Coffee Barista

Cafe Cherry Beans,
04.2022 - 12.2022

Front of House Team Member

Spice Affair
01.2022 - 04.2022

Bachelors of Business Informatics - Commerce & IT

University of Canberra

High School Diploma -

Ryan International School
Saksham Suri