MS-Office
Saksham Tyagi
Customer Service Representative
Shepparton,VIC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Project Manager
Redland Premium Fruits
05.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Design Engineer
Furphy Engineering
04.2023 - 05.2024
- Streamlined the design process for increased efficiency by utilizing advanced CAD software tools.
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining a high level of attention to detail.
- Optimized existing designs, reducing production costs and enhancing overall performance.
- Addressed design challenges and evaluated alternative design models to meet project requirements.
Mechanical Engineer
ARV Chassis
06.2021 - 04.2023
- Coordinated with other departments such as procurement, logistics, and quality control to streamline interdepartmental communication and collaboration efforts effectively.
- Improved product quality with the development of robust testing procedures and implementation of corrective actions.
- Performed thorough risk assessments before executing projects, minimizing potential hazards or delays during implementation phases.
- Developed engineering solutions for complex technical problems, enhancing overall system performance and reliability.
Customer Service Representative
Gourmet Broker
06.2018 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Retail Supervisor
Big Fields
11.2017 - 05.2018
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
Education
Certificate IV In Leadership & Management - Business Management
Yorke Institute
Sydney 04.2001 -
Master of Science - Mechanical Engineering
Deakin University
Geelong 04.2001 -
Skills
Active Listening Product Knowledge
Customer Service
Complaint resolution
Problem-solving abilities
Data Entry
Customer Relations
Problem Resolution
Software
Xero
Hobbies
- Basketball
- Reading Books
- Playing Computer games
- 3d Printing
Timeline
Project Manager
Redland Premium Fruits
05.2024 - Current
Design Engineer
Furphy Engineering
04.2023 - 05.2024
Mechanical Engineer
ARV Chassis
06.2021 - 04.2023
Customer Service Representative
Gourmet Broker
06.2018 - 07.2021
Retail Supervisor
Big Fields
11.2017 - 05.2018
Certificate IV In Leadership & Management - Business Management
Yorke Institute
04.2001 -
Master of Science - Mechanical Engineering
Deakin University
04.2001 -
Similar Profiles
Anurag Vincent SinghAnurag Vincent Singh
Fruit Packer And Lumper at Redland Premium FruitFruit Packer And Lumper at Redland Premium Fruit
Darii StefanidaDarii Stefanida
Sales assistant at Premium Dried FruitsSales assistant at Premium Dried Fruits
Mya EganMya Egan
Food Handler at Redland Bay ChineseFood Handler at Redland Bay Chinese