Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sakshi .

Queanbeyan

Summary

Dynamic professional with a proven track record at Zambrero, excelling in staff management and customer service. Leveraged strong decision-making and complex problem-solving skills to enhance team productivity and improve customer satisfaction. Experienced in training and mentoring, fostering career development while implementing effective workflows for operational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor

Zambrero
11.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Psychotherapist

Mind Care Hospital
11.2022 - 01.2024

• Conduct comprehensive psychological assessment

• Gather psychiatric history from patients on long-term medication

• Collaborate with team to review treatment progress and adjust plans

• Provide addiction management

• Develop treatment plans using Behavioural and Cognitive Therapies

  • Documented client progress in confidential files.
  • Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.

• Organize monthly support group meetings for post-operative patients

Education

Diploma of Business - Business

Canberra Business And Technology College
Canberra
12-2026

Bachelor of Education - English, Social Science

Kurukshetra University
Kurukshetra India
07-2022

Master of Arts - Psychology

Panjab University
Chandigarh, India
06-2020

Bachelor of Arts - Psychology

Panjab University
Chandigarh, India
07-2018

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Complex Problem-solving

Certification

Clinical Training certification

Neuropsychiatry & Drug deaddiction Cum Rehabilitation Centre

Timeline

Supervisor

Zambrero
11.2024 - Current

Psychotherapist

Mind Care Hospital
11.2022 - 01.2024

Diploma of Business - Business

Canberra Business And Technology College

Bachelor of Education - English, Social Science

Kurukshetra University

Master of Arts - Psychology

Panjab University

Bachelor of Arts - Psychology

Panjab University
Sakshi .