Sakshi Arora
Perth,WA
Summary
Driven professional with a proven track record in customer service excellence and cash handling, demonstrated during my tenure at DMart Store. Skilled in managing high-stress situations with patience and empathy, ensuring customer loyalty and repeat business. Reliable and punctual, I excel in fast-paced environments, consistently meeting and exceeding employer expectations.
Overview
2
2
years of professional experience
Work History
Cashier
Local Fresh Market
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Kitchen Hand
SUBWAY®Restaurants
Amritsar, Punjab
10.2023 - 04.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Customer Service Representative
DMart Store
08.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Master Of Applied Finance - Finance
University of Western Australia
Perth, WABachelor Of Business Administration - Accounting And Business Management
GURU NANAK DEV UNIVERSITY
INDIA07.2023
DIPLOMA OF COMPUTER APPLICATION - Computational Science
GURU NANAK DEV UNIVERSITY
INDIA07.2021
Skills
Customer Service
- Customer Assistance
- Cash Handling
- Time management skills
- Patience and Empathy
- Cleaning and sanitizing
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Reference
CHHAVI C
CSR
BP RETAILS
Contact:0426523117
Email:chhavi.1996@gmail.com
Timeline
Cashier
Local Fresh Market
05.2024 - 08.2024
Kitchen Hand
SUBWAY®Restaurants
10.2023 - 04.2024
Customer Service Representative
DMart Store
08.2022 - 09.2023
Master Of Applied Finance - Finance
University of Western Australia
Bachelor Of Business Administration - Accounting And Business Management
GURU NANAK DEV UNIVERSITY
DIPLOMA OF COMPUTER APPLICATION - Computational Science
GURU NANAK DEV UNIVERSITY
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