Sakshi Pahuja
Bilinga,QLD
Summary
Experienced Food and Beverage Manager with a demonstrated history of working in the restaurants and hotel industry. Skilled in Management, Rostering, Employee Training, Leadership and Team Building, Strong operations, professional with an education focused in Hospitality, Tourism and Events Management.
Overview
7
7
years of professional experience
Work History
Venue/Restaurant Manager
Homestead- Currumbin Wildlife Sanctuary
Gold Coast, QLD
03.2024 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Created new menu items based on customer feedback and industry trends.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Assistant Operations Manager- Multiple F&B Outlets
HMS Host- Gold Coast Airport
Coolangatta, Qld
10.2023 - 03.2024
- Assisted in the recruitment, training, and evaluation of personnel.
- Maintained accurate records of financial transactions and employee data.
- Drafted policies, procedures, and protocols related to all 6 Food & Beverage outlets.
- Monitored new employees, evaluated training programs and reported progress to supervisors.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Food and Beverage Manager
Rydges Hotels and Resorts
Gold Coast , QLD
10.2020 - 10.2023
- Coordinate and train food and beverage staff and ensure a high level of customer service is delivered to guests
- Perform monthly stock take
- Maintain regular cash floats
- Handle customer conflicts
- Place weekly orders for beverage
- Perform admin work, including responding to emails
- Make weekly rosters.
Supervisor
Rockpool Dining Group
Gold Coast, QLD
06.2020 - 01.2021
- Supervise, coordinate and train food and beverage staff and ensure a high level of customer service is delivered to guests
- Perform monthly Stock take
- Make the rosters
- Handle customer conflicts.
Event Assistant
Omni Recruit
Gold Coast, QLD
05.2018 - 03.2020
- Ensure professional and outstanding client service
- General service duties of food and beverages
- Other duties as required and outlined by the event manger.
Assistant
Commonwealth Games
, QLD
01.2018 - 05.2018
- Ensure excellent client service all the time
- Follow hygienic food and beverage handling procedures
- Other duties as assisted by the Supervisor
Event Staff
Magic Millions Race
Gold Coast, QLD
01.2019
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
- Communicated directions to patrons for points in or outside of facility.
Education
Diploma - Hospitality Management
Sydney Academy
Sydney, NSW04-2023
Skills
- Staff leadership
- Menu development
- Food safety understanding
- People skills
- Data Management
- Active listening
- Flexible
- Serving expertise
- Opening and closing procedures
- Weekly menu preparation
- Goal-oriented
- Issue and conflict resolution
- Communication
- Supervision
- Customer Service
- Sales monitoring
- Customer rapport
- Orientating and training
- Strategic Planning
- Time Management
- Customer relations
References
References available upon request.
Timeline
Venue/Restaurant Manager
Homestead- Currumbin Wildlife Sanctuary
03.2024 - Current
Assistant Operations Manager- Multiple F&B Outlets
HMS Host- Gold Coast Airport
10.2023 - 03.2024
Assistant Food and Beverage Manager
Rydges Hotels and Resorts
10.2020 - 10.2023
Supervisor
Rockpool Dining Group
06.2020 - 01.2021
Event Staff
Magic Millions Race
01.2019
Event Assistant
Omni Recruit
05.2018 - 03.2020
Assistant
Commonwealth Games
01.2018 - 05.2018
Diploma - Hospitality Management
Sydney Academy
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