Sakshi Sakshi
Perth,WA
Overview
3
3
years of professional experience
Work History
Supervisor
Grocery Store Outlet
Fremantle, WA
04.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Customer Service Cashier
IGA Supermarket
Fremantle, WA
09.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Customer Service Representative
IGA Supermarket
Fremantle, WA
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Computer Operator
Lawyer Office
INDIA
05.2022 - 01.2024
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
- Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
- Achieved high levels of data accuracy by performing diligent data entry and verification tasks.
Education
Masters in Information Technology - Computer Information Systems
Kaplan Business School
Perth, WA10-2026
Bachelor of Arts - Computer Applications + Economics
University of Delhi
India06-2024
Skills
- Technical skills
- Skilled in Microsoft office
- Task prioritization
- Database management
- Security updates
- Cybersecurity knowledge
- Digital media management
- Soft skills
- Training and mentoring
- Customer service
Timeline
Supervisor
Grocery Store Outlet
04.2025 - Current
Customer Service Cashier
IGA Supermarket
09.2024 - Current
Customer Service Representative
IGA Supermarket
09.2024 - Current
Computer Operator
Lawyer Office
05.2022 - 01.2024
Masters in Information Technology - Computer Information Systems
Kaplan Business School
Bachelor of Arts - Computer Applications + Economics
University of Delhi