Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sakshi Sakshi

Perth,WA

Overview

3
3
years of professional experience

Work History

Supervisor

Grocery Store Outlet
04.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.

Customer Service Cashier

IGA Supermarket
09.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative

IGA Supermarket
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Computer Operator

Lawyer Office
05.2022 - 01.2024
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Maintained spreadsheets of data across multiple systems.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Processed requests for service from internal and external customers.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
  • Achieved high levels of data accuracy by performing diligent data entry and verification tasks.

Education

Masters in Information Technology - Computer Information Systems

Kaplan Business School
Perth, WA
10-2026

Bachelor of Arts - Computer Applications + Economics

University of Delhi
India
06-2024

Skills

  • Technical skills
  • Skilled in Microsoft office
  • Task prioritization
  • Database management
  • Security updates
  • Cybersecurity knowledge
  • Digital media management
  • Soft skills
  • Training and mentoring
  • Customer service

Timeline

Supervisor

Grocery Store Outlet
04.2025 - Current

Customer Service Cashier

IGA Supermarket
09.2024 - Current

Customer Service Representative

IGA Supermarket
09.2024 - Current

Computer Operator

Lawyer Office
05.2022 - 01.2024

Masters in Information Technology - Computer Information Systems

Kaplan Business School

Bachelor of Arts - Computer Applications + Economics

University of Delhi

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Sakshi Sakshi