Sakshi Sheoran
Waramanga,Australia
Summary
"Dedicated professional with 8 years of high-level customer service experience", now transitioning into Early Childhood Education. Currently enrolled in Certificate III , I offer excellent communication skills and a reliable work ethic. I am eager to combine my professional experience with my studies to support children’s play-based learning and daily care routines."
Overview
2026
2026
years of professional experience
Work History
Front office supervisor
Abode Hotel Kingston
Kingston , ACT
05.2023 - 02.2026
- Supervised front office team to ensure efficient guest check-in and check-out processes.
- Trained new staff on hotel policies, customer service, and operational procedures.
- Resolved guest inquiries and complaints to enhance overall guest satisfaction.
- Maintained accurate records of room availability and reservations using property management software.
Front Desk Agent
Atrium Inn
Vancouver, Canada
05.2020 - 10.2022
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Maintained lobby area cleanliness and organized brochures for guests.
- Provided excellent customer service while upholding company policies.
Sales & Marketing Representative
United Evolution
Vancouver, Canada
06.2019 - 04.2020
- Developed positive relationships with new and existing customers, leading to increased sales opportunities.
- Managed sample product distribution and customer incentive programs to increase sales.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Answered phone calls to main retail line to engage callers and encourage in-person visits by providing valuable product and service information.
- Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
- At Vancouver, Canada
Child care student
Student educator in training
- Student Educator (In-Training) |Applying 8 years of professional communication skills to build trust with families and collaborate effectively with lead educators.
Utilising advanced problem-solving and conflict resolution skills from previous roles to support children's emotional regulation and social development.
Committed to maintaining a safe, nurturing environment through strict adherence to health, safety, and hygiene protocols studied in current coursework.
Education
Certificate III in Early Childhood Education And Care. - Early Childhood Care And Education
Australian College of Teacher Aides And Childcare’s
City East, Qld 03.2026 - 03.2026
Diploma of Operation Management - Facilities
British Columbia Institute of Technology
Burnaby, CanadaSkills
- Multi-Line Phone Systems
- Time Management & Operational Efficiency
- Team collaboration
- Health & Hygiene Compliance
- Creativity & Adaptability
Timeline
Certificate III in Early Childhood Education And Care. - Early Childhood Care And Education
Australian College of Teacher Aides And Childcare’s
03.2026 - 03.2026
Front office supervisor
Abode Hotel Kingston
05.2023 - 02.2026
Front Desk Agent
Atrium Inn
05.2020 - 10.2022
Sales & Marketing Representative
United Evolution
06.2019 - 04.2020
Child care student
Student educator in training
Diploma of Operation Management - Facilities
British Columbia Institute of Technology