Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sakshi Singh

Tarneit, Melbourne ,VIC

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Hell Pizza
04.2021 - 09.2024
  • ⁠Serve customers promptly, politely and informatively.
  • ⁠Receive phone calls ensuring all calls are answered within 3 rings.
  • ⁠Impart menu information accurately.
  • Seize opportunities to upsell and encouraging ordering.
  • Accept payment from customers and provide change as necessary.
  • Relay food orders and any customer allergen concerns accurately to pizza makers.
  • Inform customers of any unavoidable changes to their orders and compensate appropriately.
  • Deal with customer complaints according to HELL complaints procedures.
  • Record all complaints in Complaints Book.
  • Manage customer service to a high level of customer satisfaction.
  • Maintain the highest standards of food and service.

Process Worker

Kmart Dc (Link 2 Services)
11.2019 - 06.2020
  • My duties at Kmart DC were based on scanning, stacking, wrapping and moving the pallets
  • The scanning of the products includes the flow which contains the boxes, and another one is the pandora which includes clothing, bedsheets, cushions and so on
  • Stacking the unarranged boxes on the pallet, placing them in well balanced way in which they should not fall and create any injury while transporting
  • Wrapping the pallets and move them and arrange new pallet on that place to scan more products
  • Rotate through all the tasks required in a particular production process and maintain a safe work environment always

Technical Support and Computer Operator

Jora Industries
10.2014 - 05.2019
  • My main duties were to Maintain the smooth functioning of the ICT equipment and peripherals devices within the factory premises and was point of contact for any technical IT related issues or changes like forgotten passwords, viruses or email issues, set controls on computers and other devices, and maintain records of job runs
  • Monitor and maintain the computer systems and networks within the factory premises
  • Responsible for installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person
  • Responsible for data entry input and maintain Procurement and Inventory records for the company
  • Responsible for generating Sales invoices for the customers and end of the day reports

3D Modeler Artist

Double X Studios
02.2012 - 04.2014
  • My main duties were to develop high quality and cutting-edge 3D arts, Animate characters and objects for 3D arts
  • Utilize 3D modelling, mapping, texturing, lighting techniques etc
  • To create visual elements
  • Attend team meetings to discuss art related issues, work progress, etc
  • Review 3D arts and provide recommendations for improvements
  • Optimize 3D arts for creating realistic environment
  • Create 3D models from photos and real-world objects
  • Troubleshoot problems on reintegration of outsourced assets into the 3D arts
  • Ensure to meet high artwork standards
  • Discuss with team members on any problems on the needs of the project
  • Understand the project requirements and develop high quality 3D models accordingly

Education

Graduate Diploma - Information Technology Level -7

Aspire2 International Business & Technology
10.2020

Diploma - Animation and Visual Effects with specialization in CG Asset

Frame boxx Animation & Visual Effects
02.2011

Bachelor of Arts -

Delhi University (Open University)
01.2011

Diploma - Computer Science

Women’s Polytechnic
01.2009

12th CBSE -

D.A.V Public School, Vasant Kunj
01.2007

10th CBSE -

D.A.V Public School, Vasant Kunj
01.2005

Skills

  • Talented communicator with diverse background
  • Excellent verbal and written communication skills
    Hard working, detail oriented, able to multi-task
  • Good computers, animation and ICT skills
  • Strong organisational and coordination skills
  • Demonstrated ability to resolve problems creatively and quickly
  • Proven ability to make an effective contribution to the performance of a team
  • Demonstrated capacity to exercise initiative, accept
  • challenges and apply creativity to overcome obstacles
  • A high level of professionalism, discipline and dedication to achieving tasks on time
  • Excellent customer service

Timeline

Customer Service Representative

Hell Pizza
04.2021 - 09.2024

Process Worker

Kmart Dc (Link 2 Services)
11.2019 - 06.2020

Technical Support and Computer Operator

Jora Industries
10.2014 - 05.2019

3D Modeler Artist

Double X Studios
02.2012 - 04.2014

Diploma - Animation and Visual Effects with specialization in CG Asset

Frame boxx Animation & Visual Effects

Bachelor of Arts -

Delhi University (Open University)

Diploma - Computer Science

Women’s Polytechnic

12th CBSE -

D.A.V Public School, Vasant Kunj

10th CBSE -

D.A.V Public School, Vasant Kunj

Graduate Diploma - Information Technology Level -7

Aspire2 International Business & Technology

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Sakshi Singh