SAKSHI
Senior Technical Business Analyst
Melbourne,VIC
Summary
Project Manager leading end-to-end delivery across SaaS product delivery, from planning and governance through release with founders, developers, QA engineers, vendors, and business stakeholders, coordinating 2-3 workstreams per project. Builds delivery controls, manages risks and dependencies, and runs Agile ceremonies that keep multi-stream work moving. Redefined operating workflows to cut delivery cycle time by 41%+ and lift sprint velocity by 27%, bringing structured coordination to complex initiatives.
Overview
6
6
Certifications
14
14
years of professional experience
Work History
Senior Technical Program Manager
Epar Australia
05.2025 - 03.2026
- Led end-to-end delivery across two concurrent SaaS products, coordinating founders, developers, QA engineers, vendors and business stakeholders from planning through release.
- Managed delivery plans, priorities, risks, issues, and dependencies while ensuring effective stakeholder communications across multiple concurrent initiatives.
- Coordinated cross-functional teams and external delivery partners to resolve technical blockers and maintain delivery momentum.
- Established delivery governance and reporting processes to provide visibility of progress, risks, dependencies and implementation status.
- Redesigned operational workflows across both products, reducing delivery cycle time by 50% and increasing sprint velocity by 27%.
- Facilitated Agile delivery ceremonies, including backlog refinement, sprint planning, and delivery reviews, to enhance delivery predictability and align stakeholders effectively.
- Led cross-functional teams to deliver complex technical projects on time and within scope.
- Developed and implemented project management frameworks that streamlined workflows and improved operational efficiency.
Data Segmentation Lead
The University of Melbourne
08.2023 - 04.2025
- Led delivery of an enterprise audience management capability from discovery through implementation, coordinating business and technical stakeholders across a complex organisational environment.
- Defined and validated business requirements, resolving ambiguity and managing competing priorities across marketing, communications, and technical teams to ensure alignment and clarity.
- Designed and implemented a repeatable, auditable operating model for audience identification and creation, enabling the capability to operate at scale.
- Led quality assurance across the full communications release cycle, reducing the error rate to under 2%.
- Developed process documentation and operating procedures to support business readiness and governance, facilitating adoption and ongoing operational support.
- The University of Melbourne (2020 – 2025)
Finance Transformation Analyst
The University of Melbourne
05.2022 - 08.2023
- Led business analysis and project delivery activities for the University's enterprise Workday ERP transformation supporting more than 10,000 users, coordinating business, technology and vendor stakeholders throughout the implementation lifecycle.
- Supported delivery planning, requirements management, data migration, validation and reconciliation activities as the organisation transitioned from a legacy platform to Workday.
- Established and maintained project governance including RAID logs, requirements traceability, status reporting, risk and issue management and implementation documentation.
- Coordinated multiple workstreams across finance, technology vendors and business stakeholders, managing dependencies, risks and competing priorities throughout delivery.
- Facilitated workshops with finance, technology and executive stakeholders to define requirements, evaluate options, resolve issues and align delivery priorities.
- Coordinated change implementation and business readiness activities to support adoption of new processes and technology across impacted teams.
- Designed executive Power BI dashboards consolidating financial data from multiple enterprise systems into a single reporting platform, improving visibility of financial performance and supporting evidence-based decision-making.
Data Analyst
The University of Melbourne
03.2020 - 04.2022
- Scoped and delivered analytical tools through iterative engagement with executive users, translating decision-making needs into practical data products.
- Led a multi-university benchmarking initiative across the Group of Eight, using SQL and analytical techniques to collect, analyse and synthesise workforce participation data, identify performance gaps and generate comparative insights for executive decision-making.
- Built forecasting and benchmarking models used by executive leadership to support investment, workforce planning and operational decision-making.
- Delivered a COVID-era offshore student capacity planning tool under significant time pressure, enabling leadership to model return-to-campus scenarios and evaluate operational capacity.
- Designed executive dashboards and analytical solutions that translated complex datasets into insights for strategic planning, workforce analysis and resource allocation.
Software Engineer
S-Cube
08.2015 - 01.2019
- Led redesign and modernisation of the company's ERP platform, analysing business processes, overseeing functional enhancements and improving operational efficiency by 50%.
- Managed delivery of Public Information Display (PID) systems for Indian Railways, ensuring compliance with RDSO (Research Designs and Standards Organisation) national standards throughout design, testing, and deployment.
- Coordinated delivery across engineering, QA and operations teams, managing project schedules, technical dependencies and quality gates in a regulated environment.
- Designed and oversaw automated testing programs for embedded systems, establishing structured quality and compliance baselines for production release.
Program Manager
Knowledge Links
06.2012 - 07.2015
- Led end-to-end digitisation and transformation of beneficiary databases supporting Government of India programs, coordinating requirements, implementation and organisational change across multiple government agencies.
- Used SQL to clean, reconcile and validate large datasets, eliminating duplicate and ineligible beneficiary records and improving data integrity at scale.
- Managed complex stakeholder relationships across government agencies and delivery teams, translating operational requirements into practical digital solutions.
- Supported the rollout of standardised digital processes and data practices that contributed to improved government record integrity and more efficient identification of beneficiaries.
- Designed and delivered digital training programs for non-technical staff, supporting business readiness, user adoption and operational continuity following implementation.
Education
Post Graduate Program - AI & Machine Learning
Caltech
11-2024
Master of Information Systems - Computer And Information Systems
The University of Melbourne
Melbourne, VIC12-2020
Bachelor of Technology - Electronics & Communications Engineering
Jaypee Institute of IT
Noida, India06-2012
Skills
- Power BI
- SQL
- Jira
- Confluence
- Snowflake
- Microsoft Project
- Smartsheet
- ServiceNow
- Miro
- Lucidchart
- Portfolio management
- PMO operating model
- Executive briefing
Certification
Project Management Professional (PMP) | Project Management Institute (PMI) | 2026
Timeline
Senior Technical Program Manager
Epar Australia
05.2025 - 03.2026
Data Segmentation Lead
The University of Melbourne
08.2023 - 04.2025
Finance Transformation Analyst
The University of Melbourne
05.2022 - 08.2023
Data Analyst
The University of Melbourne
03.2020 - 04.2022
Software Engineer
S-Cube
08.2015 - 01.2019
Program Manager
Knowledge Links
06.2012 - 07.2015
Post Graduate Program - AI & Machine Learning
Caltech
Master of Information Systems - Computer And Information Systems
The University of Melbourne
Bachelor of Technology - Electronics & Communications Engineering
Jaypee Institute of IT